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Operations Support Analyst

  • Location: London
  • Salary: £25000.00 - £30000.00 per annum
  • Job type: Permanent
  • Sector: Enterprise Applications
This vacancy has now expired.

Role: Operations Support Analyst

Location: London

Type: Permanent Full Time

Salary: £25,000 - £30,000 pa

Our client is a leading global media investment management company and is the parent company of some of the major media agencies. They are looking for an Operations Support Analyst that will be responsible for supporting the operational infrastructure and processes of the digital operation.

The Operations Support Analyst will work closely with the company agencies and finance organisations to ensure continued support for the campaign management and workflow tool as well as the suite of marketing tools used by the agencies.


The day to day responsibilities of the Operations Support Analyst will vary considerably, however you are expected to focus on the following areas of activity:

  • Build strong partnerships with the digital account teams and technology teams
  • Ensure campaigns are executed on time, within financial policies and within operational SLAs
  • Ensure Agencies follow agreed business processes with tools
  • Follow support process and ensure issues are resolved in a timely manner
  • Troubleshoot (including detailed investigation and analysis) any technical and financial issues
  • Work closely with the finance department to help address any booking/financial queries
  • Escalate to the Operations Support Manager for development prioritisation when required
  • Use provided monitoring tools to ensure data integrity
  • Guarantee correct and accurate technology set-up and processes
  • Participate in the product development process:
  • Review the product in development and provide feedback as required by the development team
  • Participate in product testing as required


  • Experience with financial systems: booking, billing and reconciliation
  • An understanding and passion for digital media technologies
  • Confident presenting
  • Experience in delivering high levels of customer satisfaction, service and support
  • A business and/or technology degree desirable
  • Excellent MS Office skills
  • An interest in and basic knowledge of web technologies such as HTML, Javascript and Flash

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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