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Operations Manager IT - Insurance/Reinsurance

  • Location: Central London
  • Salary: Up to £60000.00 per annum
  • Job type: Permanent
  • Sector: IT & Information Security

Operations Manager IT - Insurance/Reinsurance.

My client is a leading reinsurer who are on the market looking for to hire an experienced IT Operations Manager, you will be responsible for the day to day management of the IT operation, managing multiple internal and external suppliers. In this role you will be responsible for managing and delivering the change process; understanding and co-ordinating responses to driven changes. This role will require some hands-on technical work by working with remote technical teams when required. Awareness of current technologies, Office 365 is a must. Additionally, you will be expected to manage any internal IT delivery.

Role Description

  • Previously managed or at least supervised an IT function that aligned itself with ITIL best practice
  • Experience of working within the insurance or financial services industry
  • Manage the daily IT operation including interfacing with the internal operational team, client and third-party suppliers (internal and external); ensuring a quality service is delivered in line with SLAs and KPIs.
  • Work closely with internal and external Development Teams, Infrastructure Teams and Project Managers to ensure delivery, escalation procedures and the incident management processes are followed.
  • Act as single point of contact on IT issues (including workplace IT issues), liaising with the Head of IT, Operations team as appropriate to ensure incidents are managed and resolved promptly.
  • Maintaining data standards, including adherence to the Data Protection Act and Understand and apply all legal, regulatory, information security and compliance requirements.
  • Responsible for the IT business plan, including o
    • Ongoing service improvement through continual service improvement process
    • Improving efficiency and effectiveness of IT deliverables
    • Implementing cost reduction initiatives
    • Adherence to regulatory requirements and IT security controls and standards
  • The individual is also responsible for contributing to the wider Specialist Services IT BAU function through collaboration with colleagues across the Division to ensure the sharing and implementation of best practice
  • Experience of the insurance industry to understand the process of ceding risks is desirable.

Key Responsibilities:

  • Demonstrate strong technical knowledge and understanding of technical delivery, Office 365, Cloud and Infrastructure Technologies.
  • Primary contact and coordination point for local audit, information security and BCP/DR functions.
  • Manage a diverse technical landscape comprising of various hardware, software (bespoke and third party).
  • Manage multiple, concurrent projects with various delivery dates / sponsors.
  • Manage test cycles on IT programs.
  • Manage and Deliver the Change Management process.
  • Manage a portfolio of core tasks and responsibilities - Flexibility will be essential to the support the changing needs of the business.
  • Provide monthly reports on Infrastructure, Risk, Audit and Compliance.
  • Excellent organizational skills with the ability to work under pressure to tight timescales.
  • Operational and Financial Management of all IT suppliers delivering agreed services to the Commercial Insurance Services portfolio of Business.
  • Primary contact and coordination point for all priority 2 / priority 1 issues which have potential or material regulatory, financial and / or reputational impact.
  • Primary contact point for technical escalations and dotted reporting line to the IT Director.

Operations Manager IT - Insurance/Reinsurance

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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