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Operational Improvement Manager

  • Location: West Midlands
  • Salary: £50000.00 - £65000 per annum + 20% Bonus
  • Job type: Permanent
  • Sector: Projects, Programmes & Change
This vacancy has now expired.

Operational MI Consultant / Manager

Nationwide

2 days home office a week

50 - 60k + 20% bonus

Roles and responsibilities of the Operational Improvement Manager

The operational improvement manager will:

Apply a structured methodology and lead change management activities

Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.

Support communication efforts

Support the design, development, delivery and management of communications.

Assess the change impact

Conduct impact analyses, assess change readiness and identify key stakeholders.

Support training efforts

Provide input, document requirements and support the design and delivery of training programmes.

Additional responsibilities may include:

  • Complete change management assessments
  • Identify, analyse and prepare risk mitigation tactics
  • Identify and manage anticipated resistance
  • Support and engage senior leaders
  • Coach managers and supervisors
  • Support organisational design and definition of roles and responsibilities
  • Coordinate efforts with other specialists
  • Integrate change management activities into project plan
  • Evaluate and ensure user readiness
  • Manage stakeholders
  • Track and report issues
  • Define and measure success metrics and monitor change progress
  • Support change management at the organisational level
  • Skills and qualifications
  • A solid understanding of how people go through a change and the change process
  • Ability to use Management Information and analyse Performance Data
  • Experience and knowledge of change management principles, methodologies and tools
  • Exceptional communication skills, both written and verbal
  • Excellent active listening skills
  • Ability to clearly articulate messages to a variety of audiences
  • Ability to establish and maintain strong relationships
  • Ability to influence others and move toward a common vision or goal
  • Flexible and adaptable; able to work in ambiguous situations
  • Resilient and tenacious with a propensity to persevere
  • Forward looking with a holistic approach
  • Organised with a natural inclination for planning strategy and tactics
  • Problem solving and root cause identification skills
  • Able to work effectively at all levels in an organisation
  • Must be a team player and able to work collaboratively with and through others
  • Acute business acumen and understanding of organisational issues and challenges
  • Familiarity with project management approaches, tools and phases of the project lifecycle
  • Experience with large-scale organisational change efforts
  • Change management certification or designation desired

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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