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Onsite IT Field Engineer - London

  • Location: London
  • Salary: £24000 - £30000 per annum + Benefits
  • Job type: Permanent
  • Sector: IT & Information Security

Capita IT Resourcing is working with a Converged Managed Service Provider in their search for a Field Engineer to support end clients on site. This is a hands-on role where the successful candidate will be responsible for resolving IT hardware and software issues at a number of client sites. This role would suit someone who is passionate about the client experience and who can, in most cases, deliver a first-time fix in order to minimise downtime for clients.

Key responsibilities:

- Desktop support - installation and fault resolutions, deployment and asset management
- Software support - installation and asset/licence management
- Documenting support issues/resolutions
- Performing system checks and monitoring tasks
- Administration of Active Directory
- Troubleshooting and resolving IT hardware and software issues

Key skills and experience for the role:

- Previous experience in a support role
- Excellent understanding of Microsoft operating systems
- Working knowledge of PC and Server hardware
- Windows OS and above
- AD user management
- Understanding of Exchange
- Basic knowledge of networking; LAN, WAN, VLAN
- Backup administration and troubleshooting
- Experience of working with ticketing systems
- Security administration (VPN, remote access)
- Previous experience of working in an ITIL environment
- Exceptional client service skills
- Ability to explain and resolve complex technical issues clearly to non-technical users
- Able to prioritise own workload and meet deadlines
- Adaptable and open to learning new skills

If you are interested in the role and would like to apply, please send me your CV via the link below for immediate consideration.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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