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NOC Engineer / Shifts

  • Location: London
  • Salary: £260 - £330 per day
  • Job type: Contract
  • Sector: IT & Information Security
This vacancy has now expired.

Cisco / Lan / Core / Distribution / Access / Nexus / ACI / Wireless / Aruba / IPT / Shifts

Network support engineer required by our global client in Hillingdon to be part of their

Network Operations Centre. Monitoring alerts via the network management tool suite, undertaking trouble shooting activities and remediation. Carrying out configurations via change management, maintenance and upgrades.

We are looking for 2 Strong analytical thinkers who enjoy solving problems, the successful NOC Engineers thrive in a high-pressure environment with shifting priorities.

You will be responsible for diagnosing and resolving network faults at 2nd line (L2) through proactive alarm management and those escalated via the service desk. Taking ownership of complex investigations and working closely with 3rd Line to own and resolve complex issues. Management of 3rd party vendors, and customer liaison will also be required.

Key Responsibilities & Requirements

Configuring, testing, and troubleshooting of network equipment such as Cisco routers/switches, IP phones, and Aruba wireless LAN equipment, PaloAlto firewalls.

In addition, the engineer should be experienced in Cisco networking within Data centres adopting Nexus and ACI technologies.

Document all network changes, configurations, Network Operations Centre knowledge library and shift handover reports

Adopt a sense of urgency to support escalations that impact business operations and client services

Mentor future new technicians and engineers in troubleshooting and assist in learning business processes

Participate in Change management and planning activities

Answering the NOC telephone and manage the central email box used for support

Able to work a shift pattern consisting of 12 hrs shifts, day and nights on an 8-week rota basis

Available to reach Heathrow Airport for the given shift pattern

Ability to work as a team member, covering shifts covering annual leave and vacancy's where possible

Knowledge & Skills

Experience managing, supporting and deploying network infrastructures

Strong ability to diagnose network alerts, events or issues in a timely manner

Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and Incidents with minimal supervision

Previous knowledge of working in a Service Operations environment.

Previous airport experience is highly desirable but not essential.

  • Experienced in Cisco Managed Lan Core, distribution and access
  • Cisco Nexus and ACI
  • Wireless Aruba
  • Cisco IPT Call manager
  • CCNA or preferred CCNP
  • Fully competent in all levels of LAN, WAN, Voice and Security technologies.

Experience with Disaster Recovery plans and related technologies

5 years' working on Data, Wireless and Security technologies within a service operations environment.

Expert understanding

TCP/IP network protocols following the OSI model

PaloAlto Firewall with working knowledge of DMZ design and security best practices

Wireless Aruba designs

Configuring and troubleshooting IPSEC in a dynamic VPN environment

QOS policies across the Enterprise for Data, Voice and Video solutions

Cisco ASR's, Nexus, Catalyst 6500's, 3750's,2960's, 2900

Cisco CME, CUE, SIP, SCCP, Telephony services, Voice Codec's, and Translation patterns

Routing protocols such as EIGRP, BGP, RIPv2, OSPF, PFRv3 and Static routing protocols while using IPSLA

Capita IT Resourcing is acting as an Employment Business in relation to this vacancy.

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