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NOC Engineer

  • Location: London
  • Salary: £300 - £350 per day
  • Job type: Contract
  • Sector: IT & Information Security

NOC Engineer - Heathrow

Experienced Network NOC engineer required by our global client in Hillingdon to be part of their NOC Support team Monitoring Cisco Networks and responding to impacting events on the following technologies:

Cisco / LAN / Core / Access / Nexus / ACI / Aruba / Wireless / Firewalls /

Cisco Managed LAN Core, Distribution and Access

Cisco Nexus and ACI

Wireless Aruba

Cisco IPT call manager

The roles would be Shift based - 2 x 12hr Days 07:00 - 19:00 2 x 12hr Nights 19:00 - 07:00 followed by 4 x Rest days on a rotational basis.

You will be responsible for diagnosing and resolving network faults at 2nd line (L2) through proactive alarm management and those escalated via the service desk. Taking ownership of complex investigations and working closely with 3rd Line to own and resolve complex issues. Management of 3rd party vendors, and customer liaison will also be required.

Key Responsibilities & Requirements

  • Configuring, testing, and troubleshooting of network equipment such as Cisco routers/switches, IP phones, and Aruba wireless LAN equipment, PaloAlto firewalls.
  • In addition, the engineer should be experienced in Cisco networking within Data centres adopting Nexus and ACI technologies.
  • Document all network changes, configurations, Network Operations Centre knowledge library and shift handover reports
  • Adopt a sense of urgency to support escalations that impact business operations and client services
  • Mentor future new technicians and engineers in troubleshooting and assist in learning business processes
  • Participate in Change management and planning activities
  • Answering the NOC telephone and manage the central email box used for support
  • Able to work a shift pattern consisting of 12 hrs shifts, day and nights on an 8-week rota basis
  • Available to reach Heathrow Airport for the given shift pattern
  • Ability to work as a team member, covering shifts covering annual leave and vacancy's where possible


Knowledge & Skills

  • Experience managing, supporting and deploying network infrastructures
  • Strong ability to diagnose network alerts, events or issues in a timely manner
  • Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and Incidents with minimal supervision
  • Previous knowledge of working in a Service Operations environment.
  • Previous airport experience is highly desirable but not essential.

Capita IT Resourcing is acting as an Employment Business in relation to this vacancy.

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