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Mitel Tech Support/Project Engineer - Home Based

  • Location: South East
  • Salary: £35000.00 - £45000.00 per annum + Car allowance, Benefits
  • Job type: Permanent
  • Sector: Cloud & Infrastructure


Mitel Tech Support Engineer - Home Based - £35k to £45k DOE + Car allowance and Benefits.

My client who an award winning solutions provider require an additional Mitel Tech Support Engineer.

This is a home based remote support role with client site visits occasionally. You will have to visit the client site once maybe twice a month as well.

Key responsibilities

  • Remote Technical support to customers for system and software related queries
  • Effective Liaison with customers, office staff, networks and any 3rd party providers involved
  • Maintenance, diagnosism replacements, re-installations for hardward and software
  • Remote programming for additional works and system related changes
  • End user training for products installed
  • Internal/External cabling, installation, terminations and testing at customer premises.
  • Complete necessary product/manufacturer training courses and self study programs provided.



Skills and Attributes

  • 4 years Mitel experience including product related qualifications
  • Experience in carrying out IP based installations LAN/WAN/SIP fundamentals
  • Experience of managing escalations, working closely with the
  • Strong communications skills, to be able to communicate verbally and in writing in a professional manner.
  • Ability to work well in teams as well as a self starter
  • Strong in conflict resolution and problem solving ability



Ideally someone MCA or MCP Mitel qualified and desirable if CCNA qualified also.
You must have experience with Mitel applications such as MiCollab, MBG, MiCC and Nupoint.
If this is something of interest and you have the relevant experience then please send across your CV to discuss in more detail.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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