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Mitel Project Engineer

  • Location: Surrey
  • Salary: Up to £40000.00 per annum + Car Allowance
  • Job type: Permanent
  • Sector: IT & Information Security


Mitel Project Engineer - Surrey - £40k + £5k Car Allowance and Benefits


My client is looking for an experienced and qualified Mitel Project Engineer
The role will involve Technical installation and support of Mitel products and services to business customers ensuring that highest standards and customer service is maintained at all times.
Summary

  • Experienced Mitel engineer with Accreditation MCP
  • Technical Assistance and expertise managing and resolving customer faults
  • Installation of project builds involving Mitel platform and product suite
  • Development of the management of our hosted customers - BCP/UPGRADE/SUPPORT
  • Support of customer escalated faults



Role Responsibilities

  • Progress own customer cases on CRM to ensure SLAs for response, communication and closure achieved.
  • Be a key resource for review/progression and management of any customer ticket that needs escalation.
  • Provide TDA advice and input early throughout the project implementation process.
  • Work with PMs to ensure testing and documentation planned and completed as part of the project deployment process.
  • Build, and support other engineers in the process, the major project implementations with applications included in the solution.



The right candidate would maintain a high level of customer service, be presentable, have excellent timekeeping and attendance, have excellent written and verbal communications and act as an ambassador for the company.

If this is something of interest then please get in touch and send your CV across for a more detailed discussion

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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