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Lead Business Analyst/BPR Manager

  • Location: Derbyshire
  • Salary: Up to £60000.00 per annum
  • Job type: Permanent
  • Sector: Digital & e-commerce, Projects, Programmes & Change

Lead Business Analyst/BPR

The Local Government Digital Customer Experience team within Capita is responsible for delivering quality solutions for the delivery of services to local government customers that provide the best customer experience, optimising digital services and opportunities. Solutions must include the delivery of business processes that meet the needs of clients to achieve their business outcomes, and it is with this in mind, that we are looking for an experienced Lead Business Analyst / BPR Manager who will be responsible for providing senior practitioner skills & experience, and who is able to lead the Business Analysis team and develop and coach business analysts, working alongside Solution architects, Programme managers, Service designers and Customer experience /user experience analysts to ensure the optimal and most innovative approaches are being deployed, whilst ensuring the to-be business process maturity meets client quality and operational requirements. A good knowledge of LEAN & Six Sigma principles, customer experience, automation, customer advocacy, digital best practice design, customer service design standards, insight & analysis tools & techniques, and project/programme delivery is required.

Essential:

  • Delivering more than one large scale/complex digital process enabled business change programme
  • Experience of managing third party suppliers, including contract negotiation
  • Knowledge of the multi-channel customer services digital market
  • Operated at team manager & expert BPR practitioner level
  • Project management skills
  • Excellent numeric skills
  • Excellent written, presentation and verbal communication skills
  • Lean/six sigma

Desirable:

  • Component Based Solutions / Architecture
  • Software design, integration and support
  • Programme management
  • Working in a local government or BPO environment
  • PRINCE2 Practitioner
  • Agile
  • Marketing and Social Media Strategy

Lead Business Analyst/BPR

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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