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L+D Consultant x 10

  • Location: Derbyshire
  • Salary: £300 - £450 per annum
  • Job type: Contract
  • Sector: IT & Information Security

Job Title: L+D Consultant

Location: Leeds, Rotherham, Preston Brook, Glasgow, Bury, Peterlee

Rate: £300 -£450

Contract Length (6 Month Initally)

Travel to different sites may be required, ful expenses will be paid

Overall Purpose:

  • An L&D expert leading on the flawless diagnostic, design & delivery of learning solutions for the transformation of Capita Customer Management's portfolio of accounts. With experience in covering some or all of the following areas:
    • Fully blended learning for learner experience from onboarding through first 12 weeks of development
    • Systems, process and practice based learning based around customer call types and sales environments
    • Experience of service, customer relations and complaints, complex collections, inbound sales and lead generation and outbound sales.
    • Behavioural and mindset change
    • Performance improvement - speed to competency
    • Leadership Development - team manager to operational management level l
    • Cultural change and transformational change

Knowledge / Skills / Person Specification:

  • Experienced in the full learning cycle
  • Experienced coach and consultant
  • Flexible in approach to working hours and location
  • Able to work well under pressure
  • Flexible, enthusiastic and committed
  • Able to build and maintain great relationships
  • Excellent written and facilitative communication skills
  • Actively challenges the status Quo
  • Removing barriers and obstacles

Desired Qualifications Experience:

  • Learning design or facilitation in Customer Management environments
  • Experience of delivering cultural and/or transformational change

Capita IT Resourcing is acting as an Employment Business in relation to this vacancy.

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