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IT Support Technician

  • Location: South East
  • Salary: £22000 - £25000 per annum
  • Job type: Permanent
  • Sector: IT & Information Security

Based in the heart of Maidenhead you will be a Part of a dynamicTeam who specialise in IT Support, IT Security and POS Systems within all local Berks, Bucks, and East Sussex Business, the IT Support Technician will provide day-to-day operational support to all brands within the division.

What You will be doing:

Acceptance and resolution of 1stand 2nd line support calls logged.

  • Provide face to face, telephone and remote support.
  • Assist with monitoring and maintaining the desktop suite of endpoint products.
  • Assist with the maintenance of the backup schedule.
  • Manage company mobile accounts
  • Participate in IT Operations projects wherever necessary.
  • Provide input into IT operational tools that should be used and where appropriate assist with the configuration of these tools.
  • Process ITequipment orders ensuring asset registers are kept up to date.
  • Ensure an understanding and adherence to IT General Controls.
  • Management of IT Support Ticket Queue to ensure that IT tickets are dealt with against the appropriate SLA.
  • To maintain Operational and User procedures.
  • Some travel to other sites to cover for colleague holidays / sickness.
  • Initiation of escalation procedures when incidents are not resolved within the required Service Level.

What we are looking for:

A relevant IT qualification or Microsoft certification (MCSE, ITIL, MCP)

  • 2-3 years in an IT support / desktop support environment
  • Good working knowledge of a range of technologies including Windows Server 2012, Active Directory, DNS, Group Policy,Windows 7, Windows 10
  • Office 365, Exchange Online, MS Office 2010
  • Remote Desktop Services.
  • Sophos Cloud AV
  • NetGear Knowledge

Join us and in return you'll be rewarded with

  • Competitive salary
  • Reward scheme - online discounts on products & services
  • Contributory Pension scheme
  • Great Career progression opportunities

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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