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IT Support Engineer

  • Location: Kent
  • Salary: £25000.00 - £32000.00 per annum
  • Job type: Permanent
  • Sector: IT & Information Security
This vacancy has now expired.

IT Support Engineer - Dartford

Are you an experienced IT Support Engineer who is looking for a new opportunity where you can learn more skills and move further in your career? If so, we'd would love to hear from you.

We are looking for an IT Support Engineer to be a part of an growing Manager Service Provider providing 1st/2nd support and maintenance to all customer users. As the IT Support Engineer, you'll be working alongside the tea , making sure all procedures. are completed correctly, and meeting clients defined SLA. The ideal candidate will have experience dealing with both 1st/2nd line issues working with Windows, Office365, MS Exchange, VMWare or Hyper-V and Active Directory.


  • Operating system changes.
  • Meeting client defined SLA's when responding to incidents within Remedy.
  • Management of Technical Incidents raised through Remedy, ensuring that incidents are fully updated with technical resolution steps documented within the Incident.
  • Reacting to events that are raised through automated monitoring tools and escalated by Operations engineers within the team.
  • Ownership of P1 incidents, providing comprehensive updates to Major Incident Management.
  • Problem management from a P1 Problem ticket or from a pro-active problem being raised.
  • Troubleshooting and fault fixing backup failures.
  • Responsibility for the upkeep of the Infrastructure estate Out of Hours.
  • Work with Compliance to review and fix any vulnerabilities raised as part of Pen tests for our clients.
  • Escalation of calls to other support teams or 3rd parties as necessary.
  • Store all versions of documents in the defined location on SharePoint and ensure they are kept up to date.
  • Create and Review documentation on a regular basis.


  • Windows Operating systems
  • Active Directory
  • VMWare or Hyper-V experience
  • 0ffice365 support
  • MS Exchange
  • 1st & 2nd line experience

Desired skills:

  • MCP or MCSE
  • Previous experience working at a MSP

If you believe you'd be a suitable candidate for the IT Support Engineer role then please applied and we will be in touch.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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