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IT Support Analyst

  • Location: Cheshire
  • Salary: £18000.00 - £21000.00 per annum + Benefits Package
  • Job type: Permanent
  • Sector: IT & Information Security
This vacancy has now expired.

A leading, globally established Financial Services company currently have an immediate requirement for a it Support Analyst to join their growing team based near Manchester Airport. This is a chance for you to join a company which offer a genuinely unique and supportive working environment as well as a clear and defined, individualised progression plan from day one within the business. You will gain experience working directly with some of the UK's most recognisable brands as well on a range of complex IT systems.

You as the successful IT Support Analyst can expect to receive a basic salary of £18.000-£21,000 to begin with, with regular pay reviews for promotions and strong performance, as well as a generous benefits package.

Key IT Support Analyst accountabilities will include;

  • Handling queries and providing guidance and advice on complex system matters.
  • Document new processes, but also improve on current processes
  • Provide fantastic customer service by proactively monitoring our systems, ensuring that any problems are resolved before it affects the customer
  • Provide support to the customer handover process- these systems can be complicated and your support will be needed in ensuring we cover off all the administrative effort properly
  • Liaise with colleagues to ensure service levels are within agreement levels set with the customer and both internally

What you'll need;

  • Have a minimum of 1-year experience working in a similar Service Desk/Technical Support focused position
  • VBA & SQL experience would be highly advantageous
  • Excellent telephone manner
  • Strong communication and interpersonal skills
  • Ability to manage your own time & work effectively

If you feel that you have the necessary level of experience to be successful in the IT Support Analyst role and would like to be considered, please send your CV to Adam Dolan at Capita IT Resourcing now by clicking the apply button below.

***PLEASE NOTE: Interviews will take place immediately for suitable IT Support Analyst candidates***

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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