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IT Manager

  • Location: Central London
  • Salary: £48000.00 - £52000.00 per annum
  • Job type: Permanent
  • Sector: IT & Information Security

IT Manager

Overall purpose of the job:

To work as part of the IT and Systems Team to manage and take overall responsibility for the company's IT infrastructure, systems and services. Provide 3rd line support and technical expertise as required. Day to day management of the IT team (2 people)

Key responsibilities:

IT Management:

  • To implement and support the agreed IT strategy for systems, applications, software, services and hardware.
  • To ensure that the company's computing resources are well managed with records kept detailing allocation of hardware, software licences and other assets.
  • Management, via IT team, of infrastructure resources such as computers, peripherals, servers, switches, routers and associated infrastructure.
  • Implementation of IT security policy and procedures.
  • Implementation of the company's data protection policy ensuring that data security is robust.
  • Implement and manage agreed software and services including MS Office 365, Sage, Mimecast, Amazon AWS, FreshService and other systems.
  • Delivery of agreed IT performance measurement KPI's.

Desktop Support:

  • To take ownership of hardware and software support to both desktop and mobile users across the business, in all locations.
  • Day to day responsibility for helpdesk activity and work of the 1st and 2nd line support staff.
  • Ensure that all cases are logged on the helpdesk system.

Network, Mobile Devices & Telephony:

  • Responsibility for telecoms equipment, lines and landline contract.
  • Management of all mobile devices via 1st/2nd Line Support.
  • Management of the outsourced MPLS network via external suppliers

Business Continuity:

  • Overall responsibility for delivery of the IT Business Continuity Plan, working with the IT team.
  • Ensure that solutions and software selected are supporting Business Continuity.
  • Ensure that backups are taken and tested regularly.

Administration of Business Systems:

  • When required by user functions, management and administration of:
    • Sage Finance, Sage Payroll, Syrinx, Capita T&A, Cornerstone LMS etc.
    • Any other server or cloud based business systems.

Management of IT Team:

  • Day to day management of the team ensuring that each member has a job description, a Personal Development Plan and clear objectives.
  • Recruitment and training of new resources as required.
  • Coach, train and develop each team member as required.

Other Duties:

  • Manage out of hours and emergency situation responses.
  • Establish and maintain appropriate relationships to ensure that tasks and products are delivered on time to the agreed standard.
  • Provide cover for other members on the IT team in times of sickness and holidays.
  • Assist with analysis / implementation of new developments, project and mobilisations.

Communication & Information:

  • Attend and contribute to IT and Systems team meetings as required.
  • Provide excellent communication ensuring users are kept fully informed at all times.

Personal Specification

  • Experience of working in busy IT / Systems environments
  • Experience of managing staff working in an IT Support or Systems role
  • Experience of IT management
  • Experience of managing desktop hardware and software
  • Experience of providing helpdesk based support services

Knowledge

  • Knowledge of IT hardware build, configuration and maintenance.
  • Knowledge of IT security principles and practice
  • Knowledge of networking and systems administration technologies and procedures
  • Knowledge of mobile device management and support.
  • Knowledge of MS Windows based hardware and software.
  • Knowledge of UK Data Protection legislation and practice.

Qualifications

  • Educated to A level standard or equivalent
  • University Degree or Equivalent
  • Microsoft Certified Solutions Expert (or previous versions)
  • Cisco Certified Entry Networking Technician (or similar)
  • BCS membership/certification (or similar)

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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