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Internal Quality Assurer - Home Based (Travel around the North)

  • Location: North West
  • Salary: Up to £33000.00 per annum + Amazing Benefits
  • Job type: Permanent
  • Sector: Projects, Programmes & Change
This vacancy has now expired.

Internal Quality Assurer - Home Based (Travel through the North West)
Capita is the UK's leading customer and business process management (BPM) company. We deliver back office administration and front-office customer-facing services for private and public sector organisations across the UK and Ireland. We also operate Europe's largest learning and development managed service business. This is a home based role but you will be travelling through the North West offices which include Newcastle and Manchester.
As we are already doing for a number of major employers, Knowledgepool forges partnerships with clients to deliver high quality learning programmes that will help them recruit and develop new talent. We design and deliver the full range of apprenticeships, traineeships, other nationally recognised vocational qualifications and careers services across the UK.

The defining features of our business are our commitment to:

  • Learning: everything we do is about delivering a rich, meaningful and personalised learning experience for our partner organisations and their learners
  • Opportunity: the programmes that excite us most are the ones that create new opportunities for young people and adults to build their skills, develop their careers and realise their potential - whatever their background or starting point
  • Quality: we're proud that Ofsted rated our existing delivery as 'Good' at our last inspection in 2017, and we're determined to obtain an 'Outstanding' rating in the future
  • Innovation: we're determined that our business will lead the market in embracing new ways of working, new delivery models and in the successful application of technology to learning
  • Simplicity: we're committed to keeping things simple for our partners and their learners, applying the business process outsource efficiency mindset that you would expect from any Capita business to a market that's renowned for its complexity and bureaucracy
  • To help us quickly and sustainably grow the business, we want to bring the best people into our team.

Internal Quality Assurer Role & responsibilities

  • The IQA will work closely with the Quality Team to provide Knowledgepool with a robust process for the continuous development and monitoring of the e-learning, apprenticeship and pre-employment delivery in line with our innovative ways of working.
  • The IQA will be responsible for ensuring that Talent Coaches (TCs) and Trainers are competent, updated, skilled and reliable to support and meet all objectives and expectations of the business.
  • They will be responsible for quality assuring TCs and Trainers' work through a range of activities, including sampling, observations of Teaching, learning and assessment and EPA Gateway checks.
  • They will be a Subject Matter Expert on at least one subject area of expertise, ensuring the promotion of best practice and the use of up to date and innovative resources. They will monitor practices to ensure standardised and relevant delivery that meets all AOs and EPAOs standards.
  • To be fully conversant with Ofsted Common Inspection Framework 2015, ensuring these standards are fully embedded with all delivery and programme development
  • To ensure that all standards are met in line with the appropriates regulatory bodies' expectations
  • To maintain Knowledgepool's IQA sampling strategy through a range of activities and ensure relevant documents are up-to-date, accurate and reliable
  • To attend Awarding Organisations and End Point Assessment Organisations events within your SME remit and support approvals, sampling visits, audits and appeals.
  • To support internal audit activities to review progress against internal and external quality framework
  • To participate in inductions for new IQAs and support new Talent Coaches and Trainers providing them with a comprehensive induction
  • To carry out observations of teaching, learning and assessment and promoting outstanding TLA through focused action planning and support
  • To coordinate CPD activities and Best Practice Events in line with Knowledgepool Professional Development plan
  • To support the review process to develop, evaluate and monitor course content with the Product development team to ensure smooth delivery of qualification and own actions to resolve issues and improve overall quality
  • To carry out the Talent Coach role and countersign if required
  • To attend TCs and trainers' 1-2-1s with their line managers and support with actions

Internal Quality Assurer Requirements

  • D 32/33/34 or A1/ V1 or TAQA 3/4 qualifications
  • Either hold or working towards a recognised teaching/training qualification i.e. PTLLS, CTLLS, DTLLS, Level 3 Education and Training Award or Certificate of Education

Internal Quality Assurer Package

  • £33,000
  • 10% Car Allowance
  • 33 Days Holiday (Including Bank Holidays)
  • Remote Working
  • Travel Expenses
  • Pension
  • Childcare Vouchers
  • Cycle to Work
  • Medical Cash Plan, Dental Plan
  • Additional Life Assurance, Spouse / Partner Assurance, Critical Illness Insurance, Group Income Protection
  • Discounted Dining Card
  • Vehicle Breakdown Cover
  • Gym Discounts

Internal Quality Assurer
If you are looking to join a brand-new team with exciting prospects and an actual career with progression, this could be for you! Send over your CV for immediate consideration.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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