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Infrastructure Support Engineer - Darlington - £20-26k

  • Location: Derbyshire
  • Salary: £20000.00 - £26000.00 per annum
  • Job type: Permanent
  • Sector: IT & Information Security
This vacancy has now expired.

We have a fantastic opportunity for an Infrastructure Support Engineer to join our Our core service is customer focused document management; this means we take on the goals and objectives of our customers to deliver digital mailroom and a range of document management functions. Our solutions are dependent on a high level of systems integration, desk top and VM products

The role is based in our Operations Centre in Darlington, supporting a large team across 3 sites providing support to our staff and customers on a range of Managed Services. This role covers monitoring and support for desktop, applications and Microsoft Server technologies.

Duties include:

  • Own and resolve incidents and problems efficiently and within agreed SLA's using a Service Desk system

    *Understand the service infrastructure and carryout proactive work to maintain a high level of availability

    *Identify skills gaps, process improvements and technical solutions that may enhance service delivery

    *Produce and maintain accurate technical documentation for Internal Use and Ad Hoc Customer Guides

    *Work with service transition teams to migrate new customers into live service

    *Work closely with operational staff whilst retaining the ownership of Incidents and Requests.

    *Update customers via a service desk ticket system
  • To be responsible for the Installation, configuration and maintenance of a variety of computer equipment including workstations, printers, laptops, servers, scanners and data communications equipment.

    * To maintain data/telephony patching and manage any other telephony issues through to their resolution, working closely with the required Third Party companies
  • To be responsible for the network administration, such as Active Directory, users, groups, etc.

    * To perform, where required, project activities and tasks. This can include Active Directory migrations, Application testing (e.g. McAfee, LanDesk etc) and hardware/software based projects.

    * To maintain 3rd party relationships with IT Hardware and Software suppliers.

    * To be responsible for hardware and software assets, including the management and tracking of these assets and their licenses.

Key Skills:

  • Ability to work under own initiative and to deadlines such as SLA's
  • Good Team Player
  • Good organisational and administration skills
  • Excellent Time Management skills
  • Ability to prioritise work based on Business requirements.
  • Able to provide Out of Hours support
  • Full current driving licence
  • Willing to take on any other Ad hoc request
  • Management and Monitoring tools (Remote Management of Servers (i.e. RDP, SSH, iLO)
  • Understand the end to end processes of DNS, E-Mail Hosting, URL Filtering, User Management
  • Understanding of WAN technologies
  • Knowledge of at least some of following to a competent level; Windows Server 2008/2012/2016, Active Directory, SQL, , , Sharepoint, IIS and VMWare,

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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