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Helpdesk Support Consultant

  • Location: Wiltshire
  • Salary: £16000 - £25000 per annum + Benefits
  • Job type: Permanent
  • Sector: IT & Information Security
This vacancy has now expired.

Capita IT Resourcing is currently recruiting for an Helpdesk Support Consultant to join a FTSE 100 company based in their Chippenham offices.

About you

You will have a keen interest in all things IT with a can-do attitude and the aptitude to pick things up quickly in a fast-paced environment. Previous customer service experience will also be an advantage. Due to the nature of the services provided there will be a requirement to work evenings and weekends for scheduled work.

The role

This is an extremely varied role, where no two days are the same and will give you exposure to many aspects of IT, ranging from Operating System and DBMS support through to networking for VPNs. The Support Consultant provides technical application support for our customers with additional remote DBA services for around 80 of these, as well as providing support for our hosted SaaS solution. Training for the successful candidate will be provided via both on the job training as well as relevant courses.

Qualifications/Skills Required:

  • Degree in related area or equivalent work experience
  • Previous experience of supporting applications remotely (ideally including SAAS)
  • General understanding of RDBMS concepts
  • Exposure to Unix/Linux/Windows operating systems
  • Previous experience in a customer focused environment

Personal Attributes:

  • Keen interest in information technology
  • Good organisational skills
  • Good communications skills both written and verbal
  • Willingness to learn new skills and ability to learn quickly
  • Ability to work under pressure and as part of a team
  • Able to work under own initiative
  • Flexible attitude towards work

If you are interested in the role and would like to apply, please send me your CV via the link below for immediate consideration. We have interview slots to be filled this week and next.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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