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Helpdesk Analyst

  • Location: Nottinghamshire
  • Salary: Up to £22000.00 per annum
  • Job type: Permanent
  • Sector: IT & Information Security
This vacancy has now expired.

Help Desk Analyst
Ruddington
£22K

Responsibilities for the Help Desk Analyst:


* Ownership of all incidents ensuring they are recorded (CRM), monitored and reported to the relevant stakeholders;
* Maintain an agreed level of contact with the customer to deliver a first-class customer service;
* Work to individual and team SLA's to ensure they are met or where possible, exceeded;
* Communicate verbally and in writing to customers and other internal stakeholders;
* Be able to communicate at an appropriate level especially where technical information may need to be interpreted in a non-technical way;
* Have excellent written skills being able to accurately and concisely log issues on our CRM system;
* Work collaboratively with the team and where necessary, inter departmentally to get tasks completed;
* Construct and communicate customer incident and shift reports;
* Any other adhoc duties based on requirements of the business

Effective communication skills absolutely necessary
Please send your CV to Hannah.Melia@capita.co.uk as soon as possible.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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