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Helpdesk Analyst

  • Location: Nottinghamshire
  • Salary: Up to £22000.00 per annum
  • Job type: Permanent
  • Sector: IT & Information Security
This vacancy has now expired.

Help Desk Analyst

Responsibilities for the Help Desk Analyst:

* Ownership of all incidents ensuring they are recorded (CRM), monitored and reported to the relevant stakeholders;
* Maintain an agreed level of contact with the customer to deliver a first-class customer service;
* Work to individual and team SLA's to ensure they are met or where possible, exceeded;
* Communicate verbally and in writing to customers and other internal stakeholders;
* Be able to communicate at an appropriate level especially where technical information may need to be interpreted in a non-technical way;
* Have excellent written skills being able to accurately and concisely log issues on our CRM system;
* Work collaboratively with the team and where necessary, inter departmentally to get tasks completed;
* Construct and communicate customer incident and shift reports;
* Any other adhoc duties based on requirements of the business

Effective communication skills absolutely necessary
Please send your CV to as soon as possible.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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