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Head of Technical Readiness (ITSM, TOM)

  • Location: Greater Manchester
  • Salary: £85000 - £100000 per annum
  • Job type: Temporary
  • Sector: Projects, Programmes & Change

Head of Technical Readiness (ITSM, TOM)

1 Year Fixed Term Contract

Head of Technical Readiness with a strong background in delivering IT operating models and implementing ITSM toolsets to work for a large services organisation going through an exciting period of growth and transformation. The Head of Technical Readiness will be operating within a portfolio delivery role with travel between Manchester and London frequently.

The nature of the role for the Head of Technical Readiness is to implement an IT Operating Model and implement ITSM toolsets such as ServiceNow, this is an interesting role operating at Portfolio Programme level within a delivery capacity.

Key Responsibilities:

Develop a concise and accurate understanding of the strategic context within which assigned programmes will deliver and act as a champion for the programme vision.

Provide programme direction to a complex series of large and interrelated technology projects from contract / proposal initiation to final operational stage, including design, build and testing & integration activity.

Given the complex commercial environment of multiple suppliers, 3rd parties and partners, act as the senior escalation point for delivery across the assigned programmes.

Provide direction to the development of the commercial strategy for procurements, liaising with professionals in other related disciplines (e.g. procurement specialists, lawyers) as appropriate, and if required provide the senior leadership for the procurement process.

Ensure that the programme focuses on realisation of business benefits by supporting the development of business readiness plans taking into consideration technology deployment, data migration, capability deployment (training and engagement activities) and any business activities required to integrate new processes or jobs into the 'business as usual' environment.

Work with the Business Unit Senior Management Team (SMT), to deliver the IT transformation outcomes through setting direction over matters of delivery strategy, commercial, risk management, finances and compliance.

Hold decision-making authority for the day-to-day running of the assigned programmes.

Act as Deputy Chair of programme steering committees (Operational Chair) where the assigned SRO is unavailable.

The Ideal Candidate:

The ideal candidate for this position will have proven experience of successfully leading a major portfolio or programme office within a large organisation. The Ideal Head of Technical Readiness will have proven experience of delivering an IT operating Model end to end and have strong experience with implementing ITSM Toolsets. The Ideal candidate will understand the processes of how to get things done, designing those processes and lead the teams having come from a large complex organisation.

Capita IT Resourcing is acting as an Employment Business in relation to this vacancy.

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