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Head of Service Transition

  • Location: Greater Manchester
  • Salary: Up to £0.00 per annum + Market rates
  • Job type: Contract
  • Sector: Projects, Programmes & Change
This vacancy has now expired.

Capita are partnered with a Global brand based in the Manchester area. Our client is currently looking for a Head of Service Transition for an initial 6-12 month contract.

This role will be vital in global rollout of ServiceNow across 27 offices, so the successful candidate must have previous experience of ServiceNow rollouts. The client is replacing an old ticketing system and you must have knowledge of Service ITIL processes and transformation.

Required experience

  • Strong experience of Service Transition Management and implementation processes.
  • Creation of new processes and adopting/embedding them within the business and follow up with evidence to support this.
  • Must have previous ServiceNow implementation experience (ideally on a global scale)
  • Experience of creating service related agreements (SLA & OLA)
  • Ideally hold ITILv3 Service Management Foundation certification (or equivalent)

This is an exciting opportunity with a Global brand, offering a long term project paying competitive market rates.

Capita IT Resourcing is acting as an Employment Business in relation to this vacancy.

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