Accessability Links

Head of Incident Management - Leeds/Blackburn/Preston

  • Location: Derbyshire
  • Salary: Up to £1000000 per annum + Negotiable salary
  • Job type: Permanent
  • Sector: IT & Information Security

Head of Incident Management

Based in either Leeds, Blackburn or Preston

Salary completely negotiable plus excellent benefits

As the Head of Incident Management, you will have responsibility for the delivery and management of incident management across Primary Care Support England (PCSE), both in line with Capita policy, industry best practice, Government and NHS policy and NHS England contractual requirements;

Head of Incident Management Main tasks

  • Incident Management
  • Develop, implement and manage the PCSE incident management practices
  • Produce daily, weekly and monthly comprehensive incident reports, updates and notifications for all stakeholders
  • Ensure that all incident notifications and investigation reports are developed, reviewed and submitted on schedule and to a high standard
  • Increase awareness of incident management across PCSE, including training & communication plans through numerous delivery methods including formal presentations
  • Provide support to PCSE and the NHS England client to ensure the effective maintenance of incident management in all business areas
  • Maintain industry awareness relating to relevant legislation and best practice
  • Ensure that all documentation complies with client requirements, appropriate certifications, compliance obligations and Capita policy
  • Offer advice and guidance on incident management to employees at all levels
  • Work with PCSE and Capita colleagues, NHS England and suppliers in the best interests of all parties
  • Ensure that PCSE meet the incident management requirements of the NHS Data Security and Protection Toolkit as per contractual obligations
  • Conduct proactive assessments across PCSE services and environments
  • Undertake incident tests and simulations to provide assurance of business readiness
  • Work effectively with PCSE operational service lines to ensure resolution of all incidents
  • Develop and own incident management strategy and improvement plans
  • Attend, and chair as required, incident management meetings
  • Supervise and support members of the incident management team

Head of Incident Management - Essential Experience/Skills/certification

  • Incident management frameworks including policies, processes, procedures, communication and reporting
  • Public sector and/or NHS incident management requirements
  • Delivering presentations
  • Relationship and stakeholder management
  • Commercial awareness
  • Experience in report writing, presentations and developing dashboards
  • Excellent analytical, decision making and problem-solving skills.
  • Ability to communicate and influence at a senior level, including at Director level.
  • Ability to analyse current business practices and identify areas for improvement.
  • Preferably relevant regulatory/industry qualifications.

Head of Incident Management - Package

  • Salary negotiable
  • 33 Days Holiday (Including Bank Holidays)
  • Remote Working
  • Travel Expenses
  • Pension
  • Childcare Vouchers
  • Cycle to Work
  • Medical Cash Plan, Dental Plan
  • Additional Life Assurance, Spouse / Partner Assurance, Critical Illness Insurance, Group Income Protection
  • Discounted Dining Card
  • Vehicle Breakdown Cover
  • Gym Discounts

If you are looking to join a brand-new team with exciting prospects and an actual career with progression, this could be for you! Send over your CV for immediate consideration.

Head of Incident Management

Based in either Leeds, Blackburn or Preston

Salary completely negotiable plus excellent benefits

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

Start your search again

Similar jobs
Business Support Manager
Newcastle upon Tyne, Tyne and Wear £38000.00 - £40000.00 per annum
Apply
Business Support Officer
Newcastle upon Tyne, Tyne and Wear £30000.00 - £32000.00 per annum
Apply
Data Replication Consultant/Architect - SAP
Greater London Up to £0.00 per day
Apply
Back to Top