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Graduate IT Support Technician - Stafford - £17k pro rata

  • Location: Staffordshire
  • Salary: Up to £17000.00 per annum
  • Job type: Permanent
  • Sector: IT & Information Security

Graduate IT Support Technician - Stafford - £17k pro rata

Entrust have over 150 staff providing services to over 1,000 schools across the country, including all aspects of technical services, professional services and software development. Link2ICT occupies a niche in the ICT market, specialising in the deployment and usage of end to end ICT solutions within educational environments, covering learners of all ages from nursery through to adult education. Our aspiration is to use ICT to improve the achievement of all learners.

Graduate IT Support - Technician Main tasks

  • This position is responsible for providing support for a number of schools' ICT systems by visiting them on a rota basis. The job holder is required to deliver this service to a quality in accordance with agreed service standards and to liaise with other ICT teams and external organisations.
  • The role will include technical support for admin and curriculum networks, as well as some hardware, network infrastructure and audio-visual equipment support. The role is mainly based on site within schools and will require the post holder to manage their time proactively.
  • To resolve problems relating to networks, PC hardware and software in schools by telephone, remote support or site visit.
  • Maintain an awareness of the services and technological developments and advise customers (and or partners) accordingly.
  • Ensure effective communication with schools.
  • Deliver training as required to a wide range of ability levels.
  • Ensure appropriate communication with customers and users where there are problems with, or changes to the delivery of their ICT services.

Graduate IT Support Technician - Essential Experience/Skills/certification

  • Working knowledge of Windows Server and desktop operating systems
  • Committed to customer focused service delivery
  • Clear written and oral communication skills for any audience
  • Excellent analytical and problem-solving skills
  • Committed to working flexibility to cover the duties of the service
  • Ability to build successful customer and supplier relationships
  • Professional approach with a positive attitude to delivering high quality work

Graduate IT Support Technician - Package

  • £17kpa pro rata
  • 33 Days Holiday (Including Bank Holidays)
  • Travel Expenses
  • Pension
  • Childcare Vouchers
  • Cycle to Work
  • Medical Cash Plan, Dental Plan
  • Additional Life Assurance, Spouse / Partner Assurance, Critical Illness Insurance, Group Income Protection
  • Discounted Dining Card
  • Vehicle Breakdown Cover
  • Gym Discounts

Graduate IT Support Technician

If you are looking to join a brand-new team with exciting prospects and an actual career with progression, this could be for you! Send over your CV for immediate consideration.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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