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Graduate IT Support

  • Location: Cheshire
  • Salary: Up to £20000 per annum
  • Job type: Permanent
  • Sector: IT & Information Security


Job Title - Graduate IT support role
Salary - £20,000pa
Location - Macclesfield

About the role
An opportunity is available to join a growing Support team within a leading software business which works with the NHS and private medical sectors. The role will provide exposure to a variety of software systems and suitable candidates will be expected to work with multiple projects and coordinate tasks. The candidate must be reliable, professional and work well in a team in order to be successfully selected to join a dynamic company with opportunity for progression.

What we need
Graduate in an IT related subject OR a non-graduate with a minimum of 1 year work experience in either the IT or customer service industry
A thorough knowledge of Microsoft Windows and Office, (full training will be given on our Proclaim system)
Excellent communication and organisational skills
Strong problem solving, troubleshooting and analytical skills, enabling you to resolve IT queries without the aid of a script
Knowledge of networking and hardware issues (desirable)
Residing within easy travelling distance of our office

The person
We will be asking the successful candidate to demonstrate good IT and support experience with excellent people skills. They will be required to complete the following tasks:
Logging and analysing support desk calls and emails from clients.
Manage work load effectively, accurately report and communicate to our clients.
Working closely with business partners and customers to build good working relationships.
Fault lifecycle management within SLA.
Ability to complete tasks to tight deadlines.
Analyse and monitor client data.

Please apply below

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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