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Digital Process Analyst

  • Location: West Midlands
  • Salary: Up to £45000.00 per annum
  • Job type: Permanent
  • Sector: IT & Information Security

Digital Solutions Analyst
(One stage Interview in London)
We are looking for a candidate who is confident as a Data Analyst, but also happy with business case building, writing business cases, as well as experience with 'To Be process mapping.' All of these skills are absolutely essential.
* Enables and supports continuous improvement projects delivering innovative digital customer experience, increasing customer value and eliminating waste and non-value adding activities to the business
* Identifies major project issues, findings and opportunities.
* Interacts with Customers, staff, consultants, contractors to co-ordinate problem resolution and plan project tasks /issues.
* Enables the definition of new business process and use of new technology solutions to support business case development
* Develops business requirements and documentation, applying quality standards to all tasks.
* Accurately monitors, records, prioritises and addresses project risks and issues.
* Ability to develop decision criteria that are used to solve business issues and evaluate solutions.
Great experience includes:
* Digital Customer Experience solutions experience
* Online digital solutions
* Project Management
* Experience of delivering digital solutions with a strong knowledge of web based solutions, and evidence of channel shift

Council experience would be ideal but not essential.

Please apply immediately as we are looking to arrange interviews for next week.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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