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Digital Customer Experience Service Designer

  • Location: West Midlands
  • Salary: Up to £50000.00 per annum
  • Job type: Permanent
  • Sector: IT & Information Security
This vacancy has now expired.

DIGITAL CUSTOMER EXPERIENCE SERVICE DESIGNER
£45 - 50K
COVENTRY
The Digital Customer Experience Service Designer is a pivotal role within the Service Design team, part of a wider Digital Customer Experience Team and will play a key part in evolving and improving the digital services for our clients' customer as wells as supporting the development of service design skills across the team.
Can you listen to customer requirements and design innovative solutions across multiple channels?
KEY RESPONSIBILITIES
* Lead and assist in defining project objectives, scope, timelines, responsibilities and communication methods.
* Lead work within multi-disciplinary teams to design, prototype and build multi-channel services
* Produce timely, cost effective and high quality digital solutions to improve current processes or implement new ones, on the basis of analysis, business knowledge and sound personal judgment.
* Deliver workshops to gather relevant information and requirements
* Design research and insight programmes
* Synthesise data from multiple sources to create evidence for service design decision making and client facing documentation.
* Design experiments and sprints to rapidly test and iterate prototypes
* Lead on continuous improvement projects delivering innovative digital customer experience
* Interact with Customers, staff, consultants, contractors to co-ordinate problem resolution and plan project tasks /issues.
* Develop decision criteria that are used to solve business issues and evaluate solutions.
* Balance timeliness, cost effectiveness and quality in proposing solutions; to improve customer service, efficiency, revenue and productivity.
* Use established methodologies to investigate and quantify impact and identify cross project and cross-functional dependencies.
* Consult with business units, using influence, collaboration and negotiation to determine business needs and create solutions, communicate requirements, support in designing, building and testing systems and ensure timely delivery.
* Respond to business needs and produces definition of requirements.
* Identify opportunities for process improvements and recommends possible solutions.

If you are interested in the role, please send your CV to Hannah.Melia@capita.co.uk

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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