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Digital Business/Process Analyst

  • Location: West Midlands
  • Salary: Up to £40000.00 per annum
  • Job type: Permanent
  • Sector: Digital & e-commerce, Projects, Programmes & Change

Digital Business/Process Analyst - Coventry.

The Digital Process Analyst role is a great opportunity for a Digital Solutions / Online delivery / Web improvements savvy candidate to work as part of a wider transformation team working on digital projects and play a key role in evolving and improving the customer experience for our customers.
The successful candidate will have experience of working in a digital business process analytical role and will be experienced in analysis and design in Business process re-engineering projects, where the outcome is digital solutions. The ideal candidate will be confident in re-designing services to maximise digital business processes, working in a LEAN & agile environment to support the design of innovative services for our customers. They will be required to analyse customer journey mapping across all channels, from the perspective of specifying changes to business processes to reduce waste, increase customer value and drive channel shift and digital delivery. There will be a specific focus on digital solutions, so the successful candidate will be required to have experience in designing and implementing innovative digital solutions to support channel shift and the wider digital agenda.

Essential:

  • Degree or equivalent experience in analytical and critical thinking including ability to analyse large data sets and the preparation of management information dashboards.
  • Experienced in a recognised business process re-engineering methodology with evidence of driving business benefits through new processes.
  • Up to date knowledge of changing digital trends to understand potential innovative solutions that meet customer needs.
  • Experience of delivering digital solutions with a strong knowledge of web-based solutions, and evidence of channel shift.
  • Ability to deliver improved customer journeys (online, offline and Omni channel).
  • A good understanding of technology and how that contributes to the overall solution.

Digital Business/Process Analyst - Coventry

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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