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Desktop Support

  • Location: Somerset
  • Salary: £20000.00 - £25000.00 per annum
  • Job type: Permanent
  • Sector: IT & Information Security

Desktop Support Engineer
Capita are looking for a Desktop Support Engineer to join their office based in Shepton Mallet, but working onsite in Glastonbury. As the Desktop Support Engineer you'll be providing 2nd/3rd line support to both the operating systems and software including including desktops, laptops, tablets and other mobile devices. In addition to on-site support you will provide remote assistance to clients working away from site. You will also coordinate with other resolving teams to bring about resolutions within SLAs.


Main tasks

  • Investigate and resolve complex incidents / problems, working with the customer, other teams and vendors where necessary in line with priority/business impact, ensuring SLAs are met.
  • Build and maintain excellent customer relationships with all clients and effectively manage challenging situations.
  • Ensure accurate and detailed event recording in incident handling system.
  • Ensuring adherence to and maintenance of defined policies and procedures.
  • Maintaining and producing documentation for support procedures.
  • Liaise with third party software/hardware suppliers or maintenance suppliers where necessary.
  • Provide technical input to internal project and service teams.
  • other relevant duties as requested by line management.
  • Assist with maintaining accurate and up to date asset management details in the shared CMDB as a result of any changes In particular assets not identified automatically (by LANDesk/SCCM) e.g. repairs, equipment stores (Gold stock and loan/bookable equipment), Council mobile phone handsets and numbers.
  • and attending on customer site events to provide education for use of IT.
  • Manage equipment spares including desktops, laptops, thin clients and mobile device.
  • Allocation/collection of mobile phones and numbers including any security and mobile device application installation and configuration.
  • all information pertaining to the client is obtained before scheduling the visit. Any deviation in client, asset information is brought to the notice of Service desk for correction.
  • On receipt of a new Kit (desktop, Laptop, tablet), ensure that the kit has the right built/profile, asset tag as per the defined processes.
  • end users to arrange the delivery of the kit.


Essential Experience/Skills/certification

  • Desktop Support
  • Windows 7 and 10 support experience.
  • in using Microsoft Office Applications and supporting Office 365.
  • Active Directory administration (Users and Computers).
  • support for desktops, laptops, tablets, smart phones and printers.
  • Working knowledge of the Service Management and other system/desktop management tool sets (endpoint management solutions, LANDesk, SCCM etc.)



If you believe that you would be a great fit for the Desktop Support Engineer position, then please send your CV across and we will be in touch.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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