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Desktop Support Engineer

  • Location: Bristol
  • Salary: £22000 - £30000.00 per annum + Benefits
  • Job type: Permanent
  • Sector: IT & Information Security

Capita IT Resourcing is currently recruiting a Desktop Support Engineer to join our FTSE250 client based in Central Bristol. The successful candidate will be the sole point of contact for IT support on site and as such this role will suit someone who enjoys the people side of support as much as the technology. Although the role is predominantly focused around Desktop Support (including operating system and software support for all supported devices including desktops and laptops), candidates will also need to have experience of Active Directory administration (users and computers), Office 365 and network support including wireless networking.

What you will do:

- Investigate and resolve complex incidents / problems, working with the customer, other teams and vendors where necessary in line with priority/business impact, ensuring SLAs are met.
- Build and maintain excellent customer relationships with all clients and effectively manage challenging situations.
- Ensure accurate and detailed event recording in incident handling system.
- Ensuring adherence to and maintenance of defined policies and procedures.
- Maintaining and producing documentation for support procedures.
- Liaise with third party software/hardware suppliers or maintenance suppliers where necessary.
- Provide technical input to internal project and service teams.
- Any other relevant duties as requested by line management.
- Assist with maintaining accurate and up to date asset management details in the shared CMDB as a result of any changes. In particular assets not identified automatically (by LANDesk/SCCM) e.g. repairs, equipment stores ("Gold stock" and loan/bookable equipment)
- Scheduling visits to other customer sites if remote resolution is not possible and attendance on the DR test in Bristol.
- Manage equipment spares.
- On receipt of a new Kit (desktop, Laptop), ensure that the kit has the right built/profile, asset tag as per the defined processes.
- Contact end users to arrange the delivery of the kit

If you are interested in the role and would like to apply, please send me your CV via the link below for immediate consideration.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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