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Dektop Support Technician - Glasgow - £27kpa

  • Location: Central
  • Salary: Up to £27000.00 per annum
  • Job type: Permanent
  • Sector: IT & Information Security
This vacancy has now expired.

IT Desktop Support Technician - Glasgow - £27kpa

The desktop support technician will provide on-site 2nd and 3rd line operating system and software support for all managed devices including desktops, laptops, thin clients tablets and other mobile devices. In addition to on-site support you will provide remote assistance to clients working away from site. You will also coordinate with other resolving teams to bring about resolutions within SLAs.

IT Desktop Support Technician Main tasks

  • Investigate and resolve complex incidents / problems, working with the customer, other teams and vendors where necessary in line with priority/business impact, ensuring SLAs are met.
  • Build and maintain excellent customer relationships with all clients and effectively manage challenging situations.
  • Analyse incident trends to be able to provide proactive support to improve performance and service to clients.
  • Ensure accurate and detailed event recording in incident handling system.
  • Ensuring adherence to and maintenance of defined policies and procedures.
  • Maintaining and producing documentation for support procedures.
  • Liaise with third party software/hardware suppliers or maintenance suppliers where necessary.
  • Provide technical input to internal project teams.
  • Maintain up to date awareness of developments in IT industry and identify how appropriate ones can be applied.
  • Any other relevant duties as requested by line management.

IT Desktop Support Technician - Essential Experience/Skills/certification

  • A minimum of 3 years 2nd and 3rd line desktop support experience.
  • Experienced in using Microsoft Office Applications and supporting Office 365.
  • Active Directory administration (Users and Computers).
  • A good understanding of Network support including wireless technologies.
  • Hardware support for desktops, laptops, tablets, smart phones and printers.
  • Experience of managing small projects.

IT Desktop Support Technician - Package

  • £27kpa
  • 33 Days Holiday (Including Bank Holidays)
  • Remote Working
  • Travel Expenses
  • Pension
  • Childcare Vouchers
  • Cycle to Work
  • Medical Cash Plan, Dental Plan
  • Additional Life Assurance, Spouse / Partner Assurance, Critical Illness Insurance, Group Income Protection
  • Discounted Dining Card
  • Vehicle Breakdown Cover
  • Gym Discounts

IT Desktop Support Technician

If you are looking to join a brand-new team with exciting prospects and an actual career with progression, this could be for you! Send over your CV for immediate consideration.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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