Accessability Links

Customer Success Manager

  • Location: Central London
  • Salary: £28000.00 - £35000.00 per annum
  • Job type: Permanent
  • Sector: BI, Big Data & Analytics

A global client is currently looking for a customer account manager. The ideal candidate will have the following characteristics:

  • Excellent Communication - You articulate your thoughts and ideas clearly as well as offer critique to those around you
  • Curiosity - A spirit of enquiry and a desire to understand; why?
  • Passion - Real enthusiasm and excitement for our industry and sector
  • Wit - Inventive thought and quick understanding
  • Teamwork - Great things are delivered by great teams, and great teams are made up of great people

You will be responsible for:

  • Establishing and maintaining relationships with key customer stakeholders and product users.
  • Being a customer-facing point of contact through regular face-to-face meetings and calls.
  • Working with the Pre-sales, Project and Sales teams to facilitate a seamless customer on-boarding process, ensuring a smooth 'go live' and introduction for the customer from the outset.
  • Training new users on the products (external and internal) to enable them to use the product to the best of its capability and ensure customer 'stickiness'.
  • Providing technical support to customers and helping to ensure timely and effective action for resolution by liaising with internal support teams.
  • Help customers plan and understand the best ways to utilise our products and their capabilities based on their business needs or business plans.
  • Conducting proactive service reviews to gather feedback on customer satisfaction/pain points.
  • Be the 'go to' product specialist resource for product questions - knowing the products inside and out.

What you need:

  • Experience in Customer Success for software.
  • Technical aptitude and ability to learn software programs.
  • Communication - ability to speak and write to be clearly understood by others using appropriate language, vocabulary and style.
  • Analytical - ability to gather relevant information, notice relationships between different pieces of information, reason from cause to effect and generate effective solutions to practical problems.
  • Relationship building - The ability and willingness to develop and exploit a range of productive relationships both internally and with customers.
  • Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
  • Strong presentation skills.
  • Extremely well organised with an ability to work well under pressure on multiple projects.
  • Proficient in Microsoft Office Suite.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

Start your search again

Similar jobs
Campaign Marketing Executive
City of London, London £20000.00 - £25000.00 per annum
Data Architect
London £400 - £450 per day
Back to Top