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Customer Success Manager

  • Location: Central London
  • Salary: £30000.00 - £35000.00 per annum
  • Job type: Permanent
  • Sector: BI, Big Data & Analytics
This vacancy has now expired.

A global client is currently looking for a Customer Success Manager. The ideal candidate will have the following characteristics:

  • Excellent Communication - You articulate your thoughts and ideas clearly as well as offer critique to those around you
  • Curiosity - A spirit of enquiry and a desire to understand; why?
  • Passion - Real enthusiasm and excitement for our industry and sector
  • Wit - Inventive thought and quick understanding
  • Teamwork - Great things are delivered by great teams, and great teams are made up of great people

You will be responsible for:

  • Establishing and maintaining relationships with key customer stakeholders and product users
  • Working with Account Directors on multiple enterprise account
  • Account queries, which will cover a range of activities such as PO Management & Billing and Service configuration request
  • New opportunity suppor
  • Issue management
  • Liaising with internal teams and customers to ensure activities and actions are followed up in a timely manner and ensure smooth day-to-day working
  • Account reporting
  • Service and change request management

What you need:

  • Great communication skills - ability to speak and write to be clearly understood by others using appropriate language, vocabulary, and style
  • Attention to detail - the ability to gather relevant information, notice relationships between different pieces of information, reason from cause to effect and generate effective solutions to practical problems
  • Relationship building - The ability and willingness to develop and exploit a range of productive relationships both internally and with customers
  • Ability to work in a fast-paced, entrepreneurial, results-oriented culture
  • Strong presentation skills
  • Technical aptitude and ability to learn software programs
  • Extremely well organised with an ability to work well under pressure on multiple projects
  • Proficient in Microsoft Office Suite

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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