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Customer Service Advisor x 6

  • Location: South Yorkshire
  • Salary: £17000.00 - £19500.00 per annum
  • Job type: Permanent
  • Sector: IT & Information Security

Customer Service Advisor - up to £19.5k

Capita IT Resourcing is partnered with a leading transport firm in their search for 6 Customer Service Advisors to join the Customer Experience Centre in Sheffield. Successful candidates will be responsible for multi-channel correspondence-based whilst ensuring the highest levels of customer service and customer care.

What you will do in the Customer Service Advisor role:

  • Provide high quality, timely and effective responses and resolutions to first-line customer enquiries and/or complaints, following standard processes, via letter, email, telephone and social media.
  • Where appropriate refer queries to a team leader or via other channels for resolution.
  • Liaise with other functions around the business for accurate information.
  • Ensure balanced approach to claims payments, following agreed guidelines to take into account customer satisfaction vs business cost.
  • Update Customer relations database systems and support other processes as required.
  • Undertake relevant training and development to support effective performance in the role and ensure up to date product knowledge.

Key skills and experience for the Customer Service Advisor role:

  • Experience of working in a customer service environment.
  • PC knowledge and typing skills.
  • Excellent communications skills, both oral and written.
  • Adept at conflict management and excellent influencing skills.

If you are interested in the role and would like to apply or learn more about it, please send us your updated CV via the link below for immediate consideration.

Customer Service Advisor - up to £19.5k

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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