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Customer Service Advisor

  • Location: Hampshire
  • Salary: £18000 - £20000.00 per annum + Benefits
  • Job type: Permanent
  • Sector: IT & Information Security


Customer Service Advisor - Romsey - £18k-£20k + Benefits

This is a rare opportunity to join an award winning organisation. Due to continued growth and expansion, my client are looking for a Customer Service Advisor to join their successful team. With offices in Hampshire and Scotland, My client tailor make, install and maintain business telecommunication solutions for their customers throughout the UK.
Your hours of work would be 8:30am - 5:00pm Monday to Thursday and 8:30am - 4:30pm on a Friday.


Key Tasks & Responsibilities:
As a Customer Service Specialist you will be the first line of contact for businesses that depend on our services. You will always look to go above and beyond to help them while also being able to identify other ways the client can help their business with additional products or services. They will provide you with full training. You have control of your own career, learning new skills and different areas of the business as you develop.

Key Responsibilities:

  • Answering calls and logging customer queries.
  • Informing customers of updates and answering queries via telephone and email.
  • Provide outstanding customer service by ensuring that all requests are handled efficiently through to completion, whilst keeping the customer informed throughout the entire process.


The ideal candidate must be;

  • Outgoing and upbeat.
  • Have the ability to work on your own and part of a team
  • Enthusiastic, engaging & proactive.
  • Motivated to work in a social, fast paced and fun environment.
  • Willing to go the extra mile,
  • Computer literate in Microsoft applications
  • Previous work experience in a similar role would be beneficial
  • Confident when speaking over the phone
  • Excellent written and oral communication skills


In return they offer a competitive salary of £17,000-£20,000 (dependent on experience) - with career progression opportunities as the business grows.
This is a genuinely outstanding role with an organisation committed to creating and developing an excellent work environment whilst also offering a competitive salary.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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