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Customer Operational & Delivery lead

  • Location: South East
  • Salary: £450 - £500 per day
  • Job type: Contract
  • Sector: Projects, Programmes & Change
This vacancy has now expired.


Project / operations / technical / lead / delivery
Customer operations and delivery lead required by our leading global client. This role can be based in Hayes or Aldershot.
Working within one of our clients key service areas, we are looking for an outstanding operational delivery candidate, with a strong technical understanding, experience within project / portfolio delivery and the ability to drive and create strategy, and improve overall service.
Key responsibilities:

  • Drive programmes in support of the business lines through successful completion including delivery of operational objectives, quality improvement initiatives and customer satisfaction objectives.
  • Provide delivery resources for the local bid and delivery phases of projects and programs to support other client Geographies and centralized Solution Lines on the basis of approved bid/business cases.
  • Establish quality performance and operational performance metrics and the means to measure these metrics. Produce and maintain a dashboard presentation of these metrics for monitoring and management.
  • Contribute to the strategic plan through innovative ideas on how to improve support processes while reducing costs.
  • Develop strategy to ensure training, implementation, support processes and resources can deliver to forecasted revenue, margin, growth and customer satisfaction targets.
  • Develop, deliver and maintain programmes and improvements that protect existing revenue through increasing customer


Knowledge and Skills

  • Operating knowledge of Microsoft Office products, and knowledge and understanding of LAN protocols.
  • Experience in IT solution provider environment with knowledge of underlying technologies.
  • Previous project delivery experience
  • Previous API / Aviation / Airline exposure highly desirable

Capita IT Resourcing is acting as an Employment Business in relation to this vacancy.

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