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Customer Experience Service Designer (Business Process)

  • Location: South East
  • Salary: £30000 - £35000 per annum + Benefits
  • Job type: Permanent
  • Sector: Projects, Programmes & Change

Customer Experience Service Designer (Business Process)

Customer Experience Service Designer to work for one of the largest british companies in the world, due to outstanding success with projects and programmes, they are looking for a Customer Experience Service Designer with Business Process experience and Customer Journey Mapping experience to work for one of their large automotive customers. The Customer Experience Service Designer will be joining the team based in Milton Keynes.

The nature of the role for the Customer Experience Service Designer will be to understand and map cross channel customer interactions, understand end to end processes that underpin the journeys and work across all customer contact channels, multiple stakeholders and various sites across the UK.

The Customer Experience Service Designer will:

  • Gather detailed and robust insight and analysis to support the customer journeys
  • Develop strong relationships with key stakeholders across the business
  • Prepare and run both internal and external workshops
  • Understand multichannel customer journeys, working with operational teams and subject matter experts.
  • Identifying opportunities for improvement from customer journey mapping and other insight gathering techniques.
  • Complete project mandates for opportunities identified through implementing customer journey mapping.

The ideal Customer Experience Service Designer will have proven experience of customer journey mapping. Experience of business improvement methodologies such as Six Sigma. The Customer Experience Service Designer will have expert Visio experience (or other tools iGraphix, CaseWise, Aris).

This is a great opportunity for a Customer Experience Service Designer to be part of an exciting transformational organisation who offer a great career path.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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