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Customer Experience Analyst

  • Location: West Yorkshire
  • Salary: £40000 - £45000.00 per annum
  • Job type: Permanent
  • Sector: Projects, Programmes & Change

Customer Experience Analyst

Yorkshire

Salary up to £45,000pa basic

An urgent requirement within a growing and successful division of the largest outsourcing provider in the UK for an experienced Customer Experience Analyst to join and work on high-level and profile projects for a reputable and global brand.

Capita are the UK's leading provider of business process management and integrated professional support service solutions, with 68,000 staff across the UK, Europe, South Africa and India. Capita has created a rewarding environment where staff are inspired and motivated to adopt and deliver new ways of working, transforming and delivering services for our clients. Working for Capita will give you the opportunity to work for a FTSE 250 company with a diverse range of customers.

Coming in as a Customer Experience Analyst, you will be working within the projects team, helping to oversee the implementation of improved operational processes. You will be working closely with the Business Analyst to understand current customer journeys and suggesting and owning the implementation of new journeys and their respective benefits. You will be working in a Waterfall environment and will be able to work collaboratively with internal and external stakeholders to see through the implementations.

This Customer Experience Analyst role will be based in the organisation's Yorkshire offices - commutable from Leeds and Sheffield - and comes with a salary up to £45,000pa basic.

This truly is an outstanding opportunity to work on high-level projects and make a significant difference to the operations of the division. Apply now with a copy of your CV, or for more information please call Mark Goode on 07592 119 142.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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