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CRM Dynamics Specialist

  • Location: London
  • Salary: £30000 - £38500 per annum + benefits
  • Job type: Permanent
  • Sector: IT & Information Security

CRM Dynamics Specialist needed to join an educational business. As the CRM Dynamics specialist, you will lead the day to day customisation of the Microsoft Dynamics CRM online platform and deliver support to the wider business and all future development of Microsoft Dynamics 365 Online.

Some of your key responsibilities will include:

  • Configuration & Setup - Ensure that the creation of all new processes are built as efficiently as possible and that all data is of the highest possible quality, so that it can be effectively interrogated by the business.

  • Pre & Post Implementation support - Provide expertise and support for pre and post implementation of capability and/or functionality of the CRM platform.

  • Management & Administration - Provide user setup support and role management to all users
  • On-boarding new users - Provide training support to all new and existing users

What you will need to have:

Proven experience managing CRM changes (creating custom entities, forms, relationships mapping, custom views, charts & dashboards etc.)

  • Experience managing stakeholders, including managers and internal users.
  • Good presentation and communications skills across all levels
  • Strong usage of Microsoft Dynamics CRM platform (2016 or 365) across all CRM modules to include Sales, Marketing and Service
  • Recent certifications in Microsoft Dynamics CRM Customisation & Configuration MB2-712
  • Knowledge of CRM best practice across systems and processes
  • Strong database management skills

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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