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Content Administrator (Online)

  • Location: Central
  • Salary: Negotiable
  • Job type: Permanent
  • Sector: IT & Information Security

My Edinburgh based client are currently looking for a Junior / Entry Level Online Content Administrator to work as part of a large HR Systems team for an initial 12 month Fixed Term Contract. This role will interact directly with a global blue-chip financial services company. In this role, you will be responsible for creating, improving and maintaining online content.

Desirable Experience / Skills

  • Previous experience and knowledge of HTML, CSS and Javascript.
  • Previous experience completing HR Administrative tasks
  • Previous exposure in a HR Service Centre environment

Key Responsibilities:

Analysis

  • Manages content analysis.
    • Analyses current site content and assesses for accuracy and engagement.
    • Optimises site and content exposure by analysing content views and patterns to enhance key word searches.
    • Understand client requests and formulate into manageable requests

Development

  • Transforms content to ensure user engagement, brand consistency and a positive end user experience.
    • Creates and publishes engaging content for articles, blogs, FAQs and processes to engage end users.
    • Creates websites to the client requirements, managing requests through the change process
    • Manages UAT testing for site changes and tracking of UAT issue management, including triaging of issues, new requirements and user errors.
    • Ensures all changes are singed off by stakeholders, before being published and keeps a record of sign offs.
    • Editing or rewriting content based on specific instructions.
    • Proofreading content for errors or additions and ensure that content is written in line with overall guidelines.

Governance

  • Action site governance and ensure that established governance standards are adhered to.
    • Regulate and manage access rights of site users, ensuring individuals only have access to content that is relevant to their role.
    • Maintain the site content tracking and governance database and produce regular reports that highlight when content is scheduled for review.
    • Monitor and moderate site comments and questions, ensuring that no erroneous information or personal identifiable information is shared.

Maintenance

  • Maintains the functionality, appearance and accuracy of our HR content management and collaboration platform.
    • Uploads site content and documents, ensuring all material is accurate and meets the agreed standard.
    • Maintains and implements changes and updates to content specifications and standard templates.
    • Investigate and report any operational or technical issues with the site.
    • Report any potential site issues expected to impact performance to the MI and Systems Manager.
    • Analyses site activity and content views and reports key site metrics to stakeholders.
    • Provides reporting on overall metrics related to site objectives to relevant stakeholders

Change Management

  • Contributes to site changes and functional improvements.
    • Participates in UAT testing for site changes and tracking of UAT issue management, including triaging of issues, new requirements and user errors.
    • Ensures all changes are singed off by stakeholders, before being published and keeps a record of sign offs.

Promotion

  • Actively co-ordinates the promotion of site usage.
    • Deliver training.
    • Promotes site usage through the co-ordination of communications and site announcements.
    • Develops concepts for promotional campaigns.

Essential Experience / Skills

Customer Service and Technical

  • Proven track record of troubleshooting site related issues.
  • Poised and self-confident, able to communicate with senior stakeholders.
  • Proven experience and in-depth knowledge of HTML andCSS, Javascript experienced highly desirable.
  • Ability to communicate effectively with clear and concise language verbally and with written correspondence.
  • Proven track record of providing quality customer service in a similar environment
  • Demonstrated ability with MS applications, including advanced knowledge of Word, Excel and Outlook.
  • Poised and self-confident, able to communicate with senior stakeholders and liaise with necessary vendors where appropriate.
  • Must be able to effectively communicate requirements and solutions to both technical and nontechnical users.
  • Ability to build strong working relationships across all levels within the organisation.
  • Strong organisational skills with the ability to prioritise own workload and deal with conflicting priorities.
  • Creative thinking with an awareness of current trends in graphic design and website user experience design.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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