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Configuration Analyst

  • Location: Greater Manchester
  • Salary: £23000.00 - £26000.00 per annum
  • Job type: Permanent
  • Sector: IT & Information Security
This vacancy has now expired.



Role: Configuration Consultant
Attractive salary and benefits package
Permanent opportunity

ENVIRONMENT

Pay360 by Capita delivers customer payment services designed to improve how and where our customers receive payments. Our services are delivered across both the public and private sector, covering a multitude of payment channels from e-commerce and telephony to onsite Chip & Pin.

ROLE

To work within the Configuration team using technical expertise along with the appropriate software tool to scope and complete the technical design of a solution, along with the utilisation of appropriate software tools to configure our software applications to meet the specific requirements of each customer. The role is customer-facing and will present opportunities for onsite consultancy with our customers.

There is a Configuration Team Leader who provides guidance in practices and procedures to the members of the Configuration Team.

This role is located at Capita Software Services in Oldham, and includes travel to customer sites across the UK.

RESPONSIBILITIES

  • Consult with customers to agree and produce customer specification of requirements, in sufficient detail to enable the Configuration team to configure the application software.
  • Configure CSS standard software applications to meet the Specification of Requirements
  • Prepare a test plan and test data in preparation for testing
  • Test the configured systems to ensure they meet the Specification of Requirements
  • Prepare the configured systems for handover to the relevant team within CSS
  • Release the configured system to the relevant team within CSS
  • Snag any issues raised (usually by the Customer) during the system acceptance process
  • Document & Archive the configured system and test process to enable subsequent reference and maintenance
  • Respond to and resolve queries relevant to the Configuration Team activities
  • Assist team members to diagnose and resolve queries
  • Produce daily updates to communicate configuration progress with project delivery team
  • Complete timesheets in a timely manner each week
  • Assist in producing time estimates for Configuration activities to supplement the Sales process.
  • Liaise with other departments and suppliers to provide an effective and efficient response to customer issues and queries



SKILLS & CAPABILITIES

The ideal candidate must have the following skills and experience:

  • In depth practical use of MS SQL and associated script writing
  • Understanding of HTML and CSS
  • Understanding of Javascript
  • Attention to detail and accuracy of documentation
  • Capable of clear, professional communication both internally and externally, written and verbal
  • Ability to make efficient use of time and handle multiple tasks at any one time
  • Personable and able to work in a team environment
  • Punctual and reliable
  • Ability to understand and follow team processes and best practice guidelines
  • Previous Configuration or software support experience
  • Worked in a Software Services environment
  • Ability to quickly learn new applications & functionality
  • Daily use of MS Office desktop tools.
  • Full driving license



Desired Experience/Skills
The following experience will be advantageous but not essential;
Knowledge of Payment Systems
Personal attributes
Confident and outgoing
Self-motivated
Pride in work

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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