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Communications Systems Support Engineer

  • Location: Scotland
  • Salary: £25000.00 - £28000.00 per annum + benefits
  • Job type: Permanent
  • Sector: IT & Information Security
This vacancy has now expired.

We are Recruiting for a Communications Systems Support Engineer for a Public Sector Client in Aberdeen on a Permanent basis, paying between £25,000 - £29,000 per annum.

The Comms System Support Engineer role comprises the following requirements:

  • To provide a Triage function for all DS3000 incidents logged by customer
  • To deal with Incidents or Problems that have been passed to CSS Department
  • To install new technical or software requirements as defined by customers, (otherwise understood as planned changes or Variation Orders)
  • To follow procedures in line with company policy (i.e. Local Procedures or ISO20000-1 defined processes) and suggest and follow-up improvements in line with CSIP.
  • To provide technical support to 1st line Field Engineers
  • To provide technical support to users
  • To provide technical support to external customer engineering staff.

Essential Skills:

  • Have a Degree or equivalent experience in Electronics/Communications/IT related discipline
  • Able to work within the time constraints defined by the Service Level Agreements
  • PC/Server Support experience (hardware and software)
  • Problem solving and diagnostic skills, including remote investigation and diagnostics.
  • Practical experience in TCP/IP network support including routers, switches and firewalls
  • MS Windows XP- 10 and Windows Server 2003 to 2012 knowledge, Active Directory, Group Policies.
  • Ensure timely and regular communications to customers and management
  • Working knowledge of virtualisation technologies (Hyper-V ,VMWare,)
  • Working knowledge of VOIP/SIP
  • Customer service/Customer facing experience
  • Must be able to work well as part of a team
  • Excellent communication skills both written and verbal
  • Must hold a full UK drivers licence
  • Experience of ITIL system lifecycle workflow

Outline of Routine Tasks / Duties / Responsibilities:

The job includes a requirement to join the on-call rotas responsible for supporting 24/7 contracts. Basic product training will be provided before the candidate is expected to work alone.

The person will be self-motivated and able to work equally comfortably on their own or as part of a growing team, in a customer facing role. However, due to the critical nature of the systems, the ability to work without supervision should be complimented with an understanding of when to escalate, to ensure successful and timely resolution.

Desirable Skills:

  • PC/Server support experience (hardware and software).
  • Rational and analytical approach to problem solving.
  • Knowledge of TCP/IP network support, including routers, switches and firewalls.
  • MS Windows XP - 7 and Windows Server 2008 and SQL 2008 Knowledge, Active Directory and Group Policy Management.
  • Experience of Virtual Machines and virtual infrastructures.

This role may involve the successful applicant taking part in the 24h shift pattern as and when required to do so to ensure adequate service cover is achieved at all times.

To apply for this role please follow the link below or send your CV to Callum.Thomas@Capita.co.uk . Alternatively, call me on 07731346028 for further details.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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