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Change Coordinator (IMAC)

  • Location: Derbyshire
  • Salary: Up to £0.00 per annum
  • Job type: Permanent
  • Sector: IT & Information Security
This vacancy has now expired.


JOB TITLE: Change Coordinator
ACCOUNTABLE TO: Senior Service Delivery Manager


Job Purpose


The Change Coordinator is responsible for a number of key functions within Capita's IT Services department. These include the delivery of a high quality services to key stakeholders within the NHS-BSA and their end users. Ensuring Service Support and Service Delivery processes are in place to meet business needs. This position is a stakeholder facing role, and requires that you establish and manage expectations within the business and achieve these expectations to a high standard.

The post holder will support the Service Delivery team and is responsible for key areas of Service Delivery:


Key Responsibilities
As a minimum you may be called upon to undertake all or some of these activities as required

The post holder will support the Service Delivery team and is responsible for key areas of Service Delivery:

Service Operations
Responsible for the management of the ITIL Service Operations processes relevant to the BSA account.
  • Access Management
  • Oversee the Request Fulfilment process
    • Oversee the IMAC process
    • Ensure the IMAC procedures are appropriate and followed ensure records such as the CMDB is up to date
    • Oversee the Small Projects process
  • Promote good communications with Customer

  • Liaise with the Service Desk to ensure quality service delivery of changes

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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