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Call Centre Agent

  • Location: Cheshire
  • Salary: Up to £18000.00 per annum
  • Job type: Permanent
  • Sector: IT & Information Security
This vacancy has now expired.

Call Centre Agent

Runcorn, Cheshire

£18,000pa plus benefits

A number of openings are available for Call Centre Agents to join the largest outsourcing company in the UK on a permanent basis - with excellent progression opportunities and the chance to support customers throughout the UK.

Capita are the UK's leading provider of business process management and integrated professional support service solutions, with 68,000 staff across the UK, Europe, South Africa and India. Capita has created a rewarding environment where staff are inspired and motivated to adopt and deliver new ways of working, transforming and delivering services for our clients. Working for Capita will give you the opportunity to work for a FTSE 100 company with a diverse range of customers.

Coming into the role, you will be responsible for providing excellent support and customer services to household and business customers throughout the UK - as part of a significant technology roll-out. No technical experience is necessary for the role - just a strong customer service background with excellent telephony skills. On a day-to-day basis, you will be responsible for taking inbound calls from customer experiencing issues, taking them through a step-by-step process to resolution and - if resolution is not possible - escalating to the appropriate staff. To be successful in the role, you will be a good problem-solver, highly personable with excellent customer service skills and empathetic to customer needs.

This role will be based in the company's Runcorn offices - with complimentary transport available from all Runcorn and Warrington train stations - and comes with a salary of £18,000 plus benefits.

An interview day has been scheduled for Tuesday 19th June 2018 with limited slots available. Apply now to secure your interview slot - or for more information, please call Mark Goode on 07592 119 142.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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