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Business Systems Analyst

  • Location: London
  • Salary: Up to £1 per annum + Negotiable
  • Job type: Permanent
  • Sector: IT & Information Security

Capita IT Resourcing is currently recruiting for a Business Systems Analyst to join a busy programme of work in North London. This role works within Application Services and is a MOSAIC Business Systems Analyst with various responsibilities including development and design of the MOSAIC case management system, advisory and Best Practice Configuration. It is an excellent opportunity to be part of an excellent partnership and be an instrumental part of its continued success.

What you will do:

  • Responsible for providing MOSAIC subject knowledge, problem solving and making recommendations for change to ensure BAU processes are supported and that the core business design & architecture is maintained. Report on variations to signed off designs as required to maintain the live system
  • Ensure all business user emails and calls are managed within SLA, logged on the JIRA problem management system, allocated, responded to, including communication and incident closure with the business user
  • Work alongside other teams in the provision of a single seamless application service to the customer.
  • Have a clear understanding of the application architecture to be able to recognise impacts or dependencies of related systems.
  • Undertake ownership of issues that will impact the quality of the application service and ensure they are either escalated or allocated an owner and progressed to a resolution in a timely manner.

Your experience will include:

  • 1-3 years' experience in an application development environment
  • Good knowledge of MOSIAC & adult social care implementation
  • Software lifecycle management
  • Supporting the development of requirement specification, analysis and design of solutions in social care
  • Use of service desk tools for incident, problem management & change control
  • Knowledge of GDPR principles

If you are interested in the role and would like to apply, please send me your CV in response to this advert for immediate consideration and more details.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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