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Business Support Manager

  • Location: Derbyshire
  • Salary: £38000.00 - £40000.00 per annum
  • Job type: Permanent
  • Sector: IT & Information Security

Job Title: Business Support Manager (BSM) Accountable to: Head of Digital Transformation

Location: Field Base (Regional)

Responsible for: Business Improvements & development and continuous improvement through design and implementation of Business As Usual (BAU) processes.

Job Description

The CCH Group IT function requires the Business Support Manager to lead a system oriented team initially to drive forward business performance, team knowledge, and also to support the ongoing Business As Usual (BAU) support through process design, refinement and deployment.

Working in the Digital Transformation Team the BSM will have Director-level stakeholders and have a working synergy with internal stakeholders such as Operational Teams, IT teams, Finance and other Central Functions as part of a fast-paced dynamic team. The Business Support Manager will be responsible for ensuring the successful planning, co-ordination end-to-end delivery of all BAU related projects in addition to defining accompanying "best practices" processes which will improve business efficiencies and system integrations.

By managing a team of Business Support Officers, and liaising with both internal and external stake holders, this role will be expected to deliver strong strategic plans for implementation, onboarding of acquisitions and process refinement in detailed and timely ways within the required timescales and budget.

The Business Support Manager Responsibilities:

  • The Business Support Manager is someone charged with the responsibility of overseeing the daily operations of project planning & delivery and supporting business growth.
  • Define strategic plans to ensure successful delivery of BAU projects
  • Review, develop and constantly refine business Processes and plan their delivery/deployment.
  • Conduct research on software and hardware products to justify recommendations and to support purchasing
  • Provide confident and inspiring leadership to the Business Support Officers
  • Managing the performance & improvement of employees and development plans where
  • Review and analyse the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
  • Maintaining contact with internal and external stakeholders, managing expectations and establishing good working relationships to ensure engagement and buy-in.
  • Have an in-depth understanding of the nature of the business to be able to adapt support solutions as needed to meet the requirements of the
  • Ensure that the financial elements of the business are in line and followed throughout implementations /
  • Co-ordinate business training requests to ensure employees are able to operate systems

  • Manage the Business Support department budget including staffing and project costs
  • Analyzing performance, carry out training for staff improvement, and bring recommendations for business improvement.
  • Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation
  • Attend workshops, conferences and user groups for advanced knowledge gathering on industry specific systems, processes and applications
  • Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in systems, processes and applications
  • Demonstrate a high level of expertise in offering assistance to the support

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. Job descriptions will be regularly reviewed to ensure they are an accurate representation of the post.

Person Specification

  • Confident and natural communicator with an inspiring quality
  • Confident leader
  • Poses excellent stakeholder management skills
  • Ability to positively influence stakeholders to ensure successful delivery of a project outcomes.
  • Excellent listening and interpersonal skills
  • Logical and efficient
  • Solid understanding of customer service principles and practices
  • Experience of managing a remote-team
  • Experience in working in a team-oriented, collaborative environment
  • Excellent IT skills, particularly in Excel and other Microsoft Office applications
  • Very strong organisational and time management skills, able to demonstrate the ability to work to deadlines while working in a high-pressure environment
  • Ability to effectively prioritise and execute tasks in a high-pressure
  • Keen attention to detail
  • Ability to produce high quality process/training documentation
  • Ability to work on your own without the need for constant supervision

Understanding of Agile Project Management techniques is desirable.

  • Understanding of Prince2 Project Management methodologies is
  • Ability to efficiently plan and manage the workload of others and continue to work to deadlines to ensure successful

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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