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Business Improvement Analyst

  • Location: West Midlands
  • Salary: Up to £45000.00 per annum
  • Job type: Permanent
  • Sector: Projects, Programmes & Change

Business improvement Analyst - The Role
The Business Improvement Analyst will report into the Head of Operational Improvement & Efficiency and, working across all Government Services contract will ensure that the Operational teams operate efficiently, effectively and in a reliable manner. Working closely with business units, the BA will engage and support the Management teams, subject matter experts and technical resources to identify business improvement opportunities, contribute to the definition of the requirements, quantify benefits cases and ensure that all Business readiness activities are in place.

Business improvement Analyst - You
The candidate will have previous experience of Improvement and / or Automation methodologies and be able to demonstrate a positive benefit realisation within sound financial forecasting. Additionally, there is a requirement to promote a positive impact on the Business and can lead, motivate and develop staff within the business units to build on the core concepts.
Specific responsibilities include but are not limited to the following essential job functions:

Business improvement Analyst - Key Responsibilities:

  • Produces timely, cost effective and high-quality solutions to improve current processes or implement new ones, on the basis of analysis, business knowledge and sound personal judgement.
  • Independently gathers, analyses and synthesises complex data and information including business strategy, objectives and processes.
  • Ability to apply knowledge and experience to allow a full understanding of business implications, to define plans and identify solutions that address highly complex business problems.
  • Develops business requirements and able to write supporting documentation, applying quality standards to deliverables. Able to use BPMN for supporting documents.
  • Able to lead review of key deliverables with client stakeholders and senior management decision-makers and coach more junior members of the team to develop these skills.
  • Identifies & accurately monitors, records, prioritises and addresses project risks and issues.
  • Ability to develop decision criteria that is used to solve business issues and evaluate solutions.
  • Acquiring understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships between these parts.
  • Use established methodologies to work with staff to investigate and quantify project impacts and to identify cross project and cross-functional dependencies and then plan accordingly.
  • Undertake analysis and estimate impact project will have on business, employees and customers and recommend the most equitable solution.
  • Make independent decisions within approved guidelines.
  • Balance timeliness, cost effectiveness and quality in proposing solutions; to improve customer service, efficiency, revenue and productivity and to provide information.
  • Function as a change agent to make improvements in systems, processes & procedures.
  • Identify opportunities for process improvements and recommends possible solutions.
  • Defines and plans project deliverables for project or workstream team
  • Ensure agreed project deliverables are completed to quality, on time and to budget. Interacts at all levels of the organisation, communicating project related decisions outside the project team.
  • Represents department or team on task forces, committees or other initiatives.
    Identifies opportunities to influence change of dept strategy, in terms of methodology, techniques and tools deployed.

Business improvement Analyst - Interfaces:

  • Interfacing with all areas of the business to ensure that projects are satisfactorily delivered.
  • Interfacing with the client and managing their expectations.
  • Interfacing with 3rd party suppliers of products and services to be evaluated or used within a project or change.

Business improvement Analyst - Essential Skills Required

  • Able to produce Use Cases, Entity Diagrams
  • Able to define and articulate the benefits of RPA protocols to enable cost savings and efficiencies to be realised
  • Excellent stakeholder management and communication skills
  • Able to lead and motivate teams working on projects
  • Highly mobile and willing to travel to client sites
  • Ownership of projects from initial interaction through to completion
  • Taking business requirements and implementing right through from star to finish
  • Implement solutions to streamline business' and make them more efficient
  • Knowledge of Language IVR

Business improvement Analyst - Package

  • £45,000
  • 33 Days Holiday (Including Bank Holidays)
  • Remote Working
  • Travel Expenses
  • Pension
  • Childcare Vouchers
  • Cycle to Work
  • Medical Cash Plan, Dental Plan
  • Additional Life Assurance, Spouse / Partner Assurance, Critical Illness Insurance, Group Income Protection
  • Discounted Dining Card
  • Vehicle Breakdown Cover
  • Gym Discounts

Business improvement Analyst - How to Apply

If you are looking to join a brand-new team with exciting prospects and an actual career with progression, this could be for you! Send over your CV for immediate consideration.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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