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Business Analyst - RPA

  • Location: West Midlands
  • Salary: £40000.00 - £55000.00 per annum
  • Job type: Permanent
  • Sector: IT & Information Security
This vacancy has now expired.

JOB TITLE Experienced Business Analyst

REPORTS TO Capita RPA Delivery Lead

LOCATION Fort Dunlop, Birmingham with regular UK travel


The experienced Business Analyst will be responsible for investigating and analysing business activities and processes with the objective of transforming operational service delivery through the application of Robotic Process Automation (RPA) and business process re-engineering (BPR).

The role will include identifying opportunities for transformation, supporting production of business cases, understanding existing processes, designing future processes and working closely with an implementation team to support successful delivery and benefits realisation.

The role is part of an exciting new and growing team created to deliver RPA across the whole of Capita and to external customers. It is head quartered out of Fort Dunlop, Birmingham but travel and working at Capita sites around the UK will be required. Some home/remote working will also be possible.

What you will do:

  • Rapidly gain an understanding of the way a Capita business unit works and the sector it operates in.
  • Work effectively with multiple stakeholders ranging from operational staff through to senior management.
  • Apply advanced strategies for gathering, reviewing and analysing data requirements.
  • Use data modelling practices to analyse your findings and create suggestions for strategic and operational transformation
  • Understand how people, processes and systems interact and identify where technology (such as integration, automation, robotics) as well as process re-engineering could be applied to improve these interactions
  • Have a good appreciation for what technology can achieve and be able to create process definitions that can make best use of technology. This will require thinking out of the box to reengineer manual process into automatable ones.
  • Apply quality assurance practices and assessments
  • Communicate between internal departments and external parties, acting as a 'translator' where necessary to incorporate how information technology can support the business unit's needs
  • Facilitating meetings and demonstration workshops for team members and key stakeholders
  • Conduct cost/benefit analysis with the support of the existing team
  • Develop business cases
  • Master strategic business process modelling, traceability and quality management techniques
  • Lead and grow the skills of junior business analyst resource

Your experience will include:


  • Significant experience in Business and Systems Analysis
  • Proven experience in eliciting requirements internally and with external customers
  • Experience in analysing data to draw business-relevant conclusions and in data visualisation techniques and tools
  • Presentation skills including the ability to sell future processes
  • Practical experience of generating detailed process documentation
  • Strong written and verbal communication skills
  • Experience working with technology implementation teams and bridging the gap between users and implementers
  • Experience of projects that use technology to transform end to end business processes
  • Experience of planning and organising own workload to meet a given brief
  • Ability to work as part of a team as well as individually
  • Broad knowledge of how to use a range of software applications to capture and document business processes


  • Knowledge of a range of technologies that can be used to improve business processes, ideally including robotic process automation but also other technologies such as integration platforms, business process management tools, customer service platforms etc
  • Knowledge of Agile methodologies
  • Experience of performing business analysis within both public and private sector organisations.


  • Disciplined execution
  • Effective communication
  • Collaboration, builds relationships at all levels
  • Strong customer focus
  • Credibility - able to influence others
  • Performance, drive and results orientated
  • Accountable - takes responsibility for own actions
  • Self-Motivated

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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