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Business Analyst - Chichester

  • Location: West Sussex
  • Salary: Up to £50000.00 per annum
  • Job type: Permanent
  • Sector: Digital & e-commerce, Projects, Programmes & Change

Business Analyst - Chichester

The Local Government Digital Customer Experience team within Capita is responsible for delivering quality solutions for the delivery of services to local government customers that provide the best customer experience, optimising digital services and opportunities. It is with this in mind, that we are looking to hire and add to t team an experienced Business Analyst with a background or experience in Customer service transformation/customer experience as well as local government experience, who will work alongside Solution architects, Programme managers, Service designers and Customer experience /user experience analysts to ensure the optimal and most innovative approaches are being deployed, whilst ensuring the to-be business process maturity meets client quality and operational requirements. A good knowledge of industry wide BA principles, customer experience, automation, customer advocacy, digital best practice design, customer service design standards, insight & analysis tools & techniques, and project/programme delivery is required.

Essential:

  • Delivering more than one large scale/complex digital process enabled business change programme
  • Experience of managing third party suppliers, including contract negotiation
  • Knowledge of the multi-channel customer services digital market
  • Project management/BA skills
  • Excellent numeric skills
  • Excellent written, presentation and verbal communication skills

Desirable:

  • Software design, integration and support
  • Programme management
  • Working in a local government or BPO environment
  • PRINCE2 Practitioner
  • Agile
  • Marketing and Social Media Strategy

Business Analyst - Chichester

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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