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Application Support

  • Location: Derbyshire
  • Salary: £27000.00 - £30000.00 per annum
  • Job type: Permanent
  • Sector: IT & Information Security

We are Recruiting for a number of Application Support professionals on behalf of a Public Sector Client , the role can be worked at a number of locations and is paying between £27,000 - £30,000.

This role's primary focus is to provide application and systems support to a wide range of emergency customers alongside ensuring incidents and service requests are completed at the highest standard within agreed target times.

To achieve this the role will involve -

  • Incident Investigation/resolution/ownership
  • Liaising with 3rd line development teams
  • Providing technical support to end users
  • Providing technical support/liaison with 3rd parties as required
  • General housekeeping and maintenance tasks
  • Performing regular software updates and upgrades either remotely or at customer sites
  • Carry out/manage/own technical 'Changes' (RFCs) either remotely or at customer sites
  • Assist with Problem Management/Change process
  • Adhere to all company procedures in line with company policy
  • Follow company supported processes such as ITIL, ISO20000-1.

Service Competencies (including technical skills)

  • Good working knowledge of Microsoft Windows Operating system for both Server and Workstation implementations.
  • Good working knowledge of Microsoft Windows diagnostic tools
  • Good working knowledge of TCP/IP networking including use of diagnostic tools.
  • Good working knowledge of SQL and ability to construct queries and analyse results.
  • Ability to investigate application layer issues.
  • Problem solving mentality
  • Ability to plan own workload and be self-motivated
  • Comfortable working alone or as part of a growing team
  • Ability to support 24/7 high availability systems
  • Confident in communicating with key stakeholders and Management both written and oral.
  • Expected to liaise with customers/support teams/Service Level Managers/Development and Product Teams on a regular basis.
  • Excellent customer facing skills
  • Ability to work within time constraints defined by the customer's service level agreements..
  • Communication and negotiation skills.
  • IIS
  • Unix (Solaris)
  • Knowledge of VB or shell scripting

To apply for this role please follow the link below or send your CV to Callum.Thomas@Capita.co.uk . Alternatively, call me on 07731346028 for further details.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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