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Application Support

  • Location: South East
  • Salary: Up to £40000.00 per annum
  • Job type: Permanent
  • Sector: IT & Information Security

The Application Support Analyst will be responsible for supporting applications for a number of clients using Microsoft products, in particular MS Dynamics CRM, MS SharePoint and .net. The person appointed will join an existing team providing support for these applications. The role will include 2nd and 3rd line support activities, design, development, configuration and testing of applications and the use of ITIL based processes to manage Incident, Problem, Change, Configuration and Implementation of software.

Scope of Role

Liaise with affected Users, other IT support teams, business areas and third parties in the investigation, resolution and escalation of problems & incidents ensuring that all OLAs & SLAs are met

Providing technical input into bid submissions for new .Net and CRM projects

Assist with system architecture and technical design of new .Net and CRM projects after contracts have been assigned
Support CRM configuration, custom C#.net and SharePoint development to new and existing solutions in order to meet business requirements being able to read the code and apply bug fixes as necessary
Create and maintain technical documentation relating to the system design of CRM and other applications under the responsibility of the Application Support Team
Apply software patches, upgrades and deploy new versions of the application
Follow agreed change control procedures
Carry out daily checks on high risk areas of the application
Complete impact assessments for any changes to production instances
Provide support out of normal office hours as and when required
Provide technical expertise and guidance to less experienced colleagues
Identify new working methods, initiatives and technologies to improve the level of service provided by the team to both the business and other IT support teams

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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