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Application Support Coordinator

  • Location: South East
  • Salary: Up to £0.00 per annum
  • Job type: Permanent
  • Sector: Digital & e-commerce

Capita IT Resourcing are currently working with a leading Sitecore Partner based in Reading in their search for a support coordinator.

A very competitive salary, excellent perks and award winning training is available. The office environment is very much development focussed and fast paced.

The successful candidate will be able to work unsupervised alongside the support engineers to ensure that the support workload is handled efficiently and professionally.

You will be the first point of contact when receiving queries via email, phone or the helpdesk. You will also address or escalate queries or concerns raised by the support team in terms of process and/ or the production of work.

You should ensure that the Management Team is kept informed of any changes, developments required or issues highlighted within the business and ensure that any suggested amendments receive appropriate approval.

Duties will include:-

  • Provide initial triage, diagnosis and prioritisation of issues
  • To own the delivery of support and maintenance work along with taking responsibility for delivery in line with SLAs and budget
  • Conduct basic support and training services as required by clients
  • Updating and, where appropriate, raising issues with current status, actions taken, and timelines for resolution
  • To book and monitor resources to deliver the support and maintenance works
  • Escalating urgent or complex issues to the corresponding support level
  • Ensure that all outgoing support items have passed test
  • To provide monthly reports to clients and liaise with the Accounts team

If this is something that you would be interested in please apply using the link below to be put under immediate consideration.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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