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Application Support Consultant

  • Location: Wiltshire
  • Salary: £26000 - £35000.00 per annum + Benefits
  • Job type: Permanent
  • Sector: IT & Information Security
This vacancy has now expired.

Capita IT Resourcing's FTSE250 client based in Chippenham has a requirement for an Application Support Consultant to join them on a permanent basis. The successful candidate will join the Technical Services team which provides 1st and 2nd line support to nearly 150 local government customers across the UK. Support is provided verbally or over email. For some clients you will also be expected to provide database administration and software expertise including software upgrades, support of the RDBMS across various different operating systems (Unix/Linux/Windows).

The role is a mixture of ad hoc support and scheduled work for key customers. Applicants are expected to be able to take ownership of issues and see them through to completion, liaising with developers and product teams across the business.

Responsibilities for the role:

  • 1st and 2nd line support for all Technical issues relating to RDBMS and Operating System
  • Provide Managed Service customers with DBA and application expertise including shell script maintenance and performance monitoring.
  • Undertake scheduled work for Managed Service customers, eg: database upgrades and copies
  • Liaise with developers and other members of the company to highlight and resolve issues within the applications.
  • Support of SaaS solution
  • Work within prescribed ISO27001 procedures
  • Deal with calls and requests within SLAs
  • Be available to work out of hours for scheduled weekend and evening work

Essential experience:

  • Previous experience in a customer focused application support environment.
  • Previous RDBMS administration experience - SQL Server or Progress OpenEdge would be advantageous but any RDBMS system is considered.
  • Previous administrative exposure to Linux and Windows operating systems - Linux CLI would be advantageous but all flavours considered.
  • Experience of Unix / DOS / Powershell scripting
  • Strong interpersonal and communication skills.
  • Ability to work evenings and weekends for scheduled work.
  • Good organisational skills.
  • Willingness to learn new skills and ability to learn quickly.

Desirable experience:

  • Citrix / RDS/ VDI experience
  • Basic understanding of networking, including VPNs
  • Keen interest in Information Technology.
  • Previous experience of working with ISO27001

If you are interested in the role and would like to apply, please send me your updated CV in response to this advert.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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